Customer Service is GREAT and so far…
Customer Service is GREAT and so far the quality of the product is amazing. The app could be a little more user friendly but it may just be the operator.
By Tara P.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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205 reviews
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👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Novostella (novostella.net) has 205 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
205 approved reviews, newest moderated first
Customer Service is GREAT and so far the quality of the product is amazing. The app could be a little more user friendly but it may just be the operator.
By Tara P.
I received my order within 2 days. Delivery was fast. I love the lights only thing I would want is to be able to customize my own color changing lights. But I'm so happy with them
By Mario R.
At first everything worked fine. Then about 20 minutes later only the about 1/3 of the strip flashed the colors correctly. While the rest of the light strip stayed on the white color. Even the remote control could not change the color or turn them on or off.
By Mark
I sent an email asking for a return and no one has responded.
By Diane H.
I ordered my lights and they were sent to me fast. The lights are great, love all the different settings. Now the only thing I didn't like is the screws that come with the lights, I needed to go to Home Depot and buy better qualify ones that would not strip when I was putting them up.
By Customer
Bon produit, répond parfaitement à la description. Finition correcte, configuration et utilisation sans soucis. Rien à reprocher jusqu'à présent.
By Paul D.
LOVE ALL MY NOVOSTELLA PRODUCTS! Very impressed with the quality and awesomeness of these step lights!
By Joey K.
Excellent product brings so much fun to our decorations worth every penny
By Juan A.