MAL SERVICIO
Piece of garbage the customer service, when you ask for a refund for the bad service of the host they do not give it to you, they block you and they do not respond to you at all. HOST disgust
By asdasd
Response from Novonode· Jun 24, 2021
Hi, I'm sorry that you feel this way. Our customer support team spent a total of 9 hours assisting you in tickets today, resolving your issues. Your first issue was that you were trying to upload a zip that was too large. Our team was able to make some modifications on the back end so that you would be able to get your files uploaded and your server started. Your second issue was a Java error popping up in your console which I personally was assisting you with. We started by attempting to update your Java and migrate you to a higher-performance server software. Sadly this did not help. So, we suggested trying a fresh map. Sadly, this also did not help, at this point you requested a refund, and I was preparing to make a testing version of your server so that I could figure out exactly what plugin was causing the error, or if the issue was with the way our panel installed your server. At this point you opened your refund request ticket, I responded within 2 minutes, asking if you would like us to keep trying, else I would issue your refund immediately. You stated that you would like your refund, so I went to process it. While I was in your account I noticed that you decided to immediately dispute the payment, and make a payment reversal. Per our TOS section: 8.4 If the client opens a dispute, we reserve the right to suspend any and all of the client's services. and 8.17 Opening a dispute on any of your payments will void eligibility for our 72 Hour Refund Policy. Since you have opened a dispute we then finish dealing with any refunds through the payment processor. Your refund has now been processed through the payment processor. Best Regards, Novonode Management