Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
63 reviews
NovaMedicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NovaMedic Pro makes easy-to-use devices for checking your health at home, designed to give you quick readings whenever you need them. The range is built for everyday use, helping you and your family keep track of changes in your health between doctor’s visits.The lineup includes two devices. The NovaMedic Pro Blood Pressure Monitor uses a wrist cuff, so you can take a reading without rolling up a sleeve, and features a large, easy-to-read display and a memory function that stores past readings so you can track trends over time. The cuff adjusts to fit different wrist sizes, making it easy to share with other members of the household, and its compact size makes it simple to take along when you travel.The NovaMedic Pro Pulse Oximeter is a small, lightweight fingertip device that measures your blood oxygen saturation and pulse rate in moments, shown on a bright display. It’s simple enough for older users to operate on their own and small enough to keep in a pocket or bag.NovaMedic Pro devices are designed to support, not replace, care from your healthcare provider. Share your readings with your doctor, and seek medical advice if your results are unusual or you feel unwell.
NovaMedic (novamedicpro.com) has 63 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 44 reviews with 1 star · Clear filters
Mieser SPAMMER! Ich bewerte hier nur die SPAM - keine Bestellung (taugt wohl ex nix)
By Mark F.
Response from NovaMedic· May 7, 2026
Hallo Mark, vielen Dank für deine Bewertung. Solltest du Fragen haben oder Hilfe zu NovamedicPro benötigen, steht dir unser Support-Team gerne zur Verfügung. Du kannst uns jederzeit unter [email protected] kontaktieren. Mit freundlichen Grüßen, Simone von NovamedicPro
Interesting, and dismaying, to see how many of the negative reviews match precisely my experience with the company. I, too, tried to cancel my order within about 15 minutes of placing it. I was being charged for two pulse oximeters, not the single one I ordered, and I was being charged for sending, when the website said this was a special offer of free mailing. I was told that was impossible, because the order had already gone to the warehouse. When I received the "items," I immediately emailed the company, saying I wanted to return the items for a full refund; I needed the return address, which they have failed to send me, after numerous communiques. They keep offering partial, and insulting, refunds, in which I am not interested. I even sent them a copy of their own return and refund policies. I'm out nearly US$90--not nothing for a senior citizen on a fixed income.
By Erica R.
Response from NovaMedic· Apr 18, 2026
Hi Erica, Thank you for providing the details. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. ________________________ Hello Erica, Thank you for your feedback. The experience you described is not at all what we aim for. For transparency, NovamedicPro is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. To maintain flexibility, we offer a couple of solutions to our customers when it comes to returns and refunds. This allows you to choose the option that best fits your situation. Rest assured, a full refund is always available and is processed in accordance with our return and refund policy. Now, that said, we are eager to learn more what happened with your NovamedicPro and assist you accordingly. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Simone from NovamedicPro
I unfortunately found their website and ordered a finger oxygen monitor. For some reason, 2 payments went from My account and the price had gone up by £10. I received no email confirmation and no invoice from them. Asked via email why I had two payments leave my bank account, got two instant automated replies saying the unit has already gone from the warehouse, so can’t have a refund me. This is most certainly a scam site and just wants your money. It’s disgusting how people can pray in hard working people and rob them of their hard earned money. I’ll keep looking for a refund, but DO NOT ORDER FEOM THIS SITE.
By Sean L.
Response from NovaMedic· Mar 27, 2026
Hello Sean, Thank you for your feedback. For clarity, all order details are displayed during checkout before payment is completed, including the selected currency, shipping costs, and any optional add-ons. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. Our record shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. If you have any further questions, please don't hesitate to get in touch with us again. Best regards, Simone from NovamedicPro
They are a scam company!!!! Ordered one oximeter for £29.98p got a bill from them for £39.98 on paypal! part for a warranty I did not request also they set up without my knowledge an auto pay subscription on paypal which I cancelled immediately Paypal useless! Cancelled via email just stuck in an auto generated loop that does not deal with your request just after ten minuets of purchase states to late to cancel item sent! SCAM SCAM
By Gasman
Response from NovaMedic· Mar 20, 2026
UPDATE Hi there, Thank you for sharing your details. Your order has been located, and one of our support agents is currently reviewing the situation to ensure a prompt resolution. We truly appreciate your patience and will contact you shortly ___________________________ Hello there, We appreciate you bringing this to our attention. For transparency, NovamedicPro is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. When it comes to the order, any add-ons, such as warranties or subscriptions, must be actively selected and confirmed before the order is finalized. They are entirely optional and can always be skipped. While our shipping system is partially automated to ensure orders are dispatched quickly, which is why we cannot intervene once an order has shipped. Nevertheless, we’re eager to review your case and see how we can assist at this stage. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Simone from NovamedicPro
I wish I read the reviews before ordering items with this company, I regret ever going on their website, I over ordered due to a very confusing website, they take advantage of vulnerable people. I tried to cancel my order within 24hrs of ordering only to be told that the order has already been processed and has left, that is a totally blatant LIE. Communicating isn't a problem, however each time you reply to them a different person takes over and asks same questions as previous person, another tactic to confuse the vulnerable. I ordered on 9th March, still no tracking information. Please avoid this rip off outfit.
By Andre N.
Response from NovaMedic· Apr 4, 2026
Hello Andre, Thank you for your feedback. The experience you described is certainly not what we strive to provide for our customers. For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons or additional units of the NovamedicPro, must be explicitly selected and confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. We’ve located your communication and order in our system, and, after reviewing your case, we can confirm that the situation was resolved in the meantime. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Simone from NovamedicPro
I have been trying to contact the company directly but only get automatically generated emails; I have not received a tracking number and it is 17 days since I ordered it. The website says up to 9 days and a delivery number generated after 24 hours. I am still waiting for both a personal reply to my actual query and / or the product to be delivered. Frustrated.
By Grandma
Response from NovaMedic· Apr 4, 2026
UPDATE Hi Susan, Thank you for sharing your details. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. ______________________ Hello there, Thank you for bringing this to our attention. We understand how important timely delivery is. Our team is continuously working to ensure all shipments reach our customers as quickly as possible. We are eager to review your case check the status of your shipment. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Simone from NovamedicPro
I accidentally ordered two oximeters. Neither worked. I would not use this company again for anything. They just figure you will give up and absorb the costs, and make it extremely difficult to get any kind of refund. Skip them.
By Betty Jean G.
Response from NovaMedic· Feb 27, 2026
Hello Betty, We appreciate you taking the time to leave a review. Your feedback is extremely valuable to us. We regret to hear that Novamedicpro didn't meet your expectations. After locating your communication with our customer support team, we're glad to see that the situation was resolved in the meantime. If you have any further questions, don’t hesitate to reach out again. Best regards, Simone from NovamedicPro
Once again website confusing and I ended up ordering an extra item, no way to delete it so I emailed them straight away to be told the order had been sent on its way. Just a con, even tho item maybe okay, who needs two. I have given it away as to return it would be a complete hassle. Do not deal with this company.
By R O.
Response from NovaMedic· Mar 4, 2026
Hi there, Thank you for bringing this to our attention. We understand you ordered more of the product than needed. Please note that any add-ons must be actively selected and confirmed by the customer before an order is finalized. We're glad to hear the situation was resolved. Although if you have any further questions or need assistance, please don’t hesitate to reach out again. Best regards, Simone from NovamedicPro
