My experience was vastly different from…
My experience was vastly different from the other reviews here. John was wonderful, but after the onboarding the company seemed disorganized. My calls weren’t initially answered as we agreed. I wasn’t given the 30 day free trial period as agreed and I was charged double for one month--I had to contact an executive to get some of these issues resolved. I did get a free trial after several phone calls. Then I was charged for a couple of months after I had terminated their services. To cancel you have to complete a form, even though their website says an email will suffice and they will continue to bill you for 30 days. It wasn’t personalized service by any means. It was just an answering service and my experience was unpleasant.
By Karyn H.
Response from NotifyMD· Apr 9, 2025
Thank you for taking the time to share your feedback. We appreciate your recognition of John’s exceptional service, and we will be sure to share your kind words with him. We’re sorry to hear that your experience did not meet your expectations, especially after the positive interactions with John. It’s never easy to hear that our customers are dissatisfied, but we appreciate the opportunity to receive constructive feedback, as it allows us to learn, grow and continue improving moving forward. We’d like to kindly make one clarification that the free trial is actually seven days not a full 30 days as indicated in your response. Reviewing your account, this was provided to you with a few days grace from September 20 – 30, 2024. We take all feedback seriously, and we truly regret the issues you faced with communication and billing. Our goal is to provide a seamless experience, and it’s clear that there are areas we fell short. We have thoroughly reviewed your concern and have taken proactive steps to address it. Thank you for taking the time with our Senior Vice President to discuss them recently. We wish you all the best and continued success in your endeavors.