NorthStar HomeReviews of northstarhome.com

Salesmen knock on door Saturday June 11th, even with a no soliciting sign. I speak shortly and ask them to come back Monday the 13th, at 2 pm. they agree then show up late. After lengthy discussion, I agree to switch to them. I ask when they can do the install. They respond tonight! I thinking great! Wait another 2 hrs for the "Tech" to arrive and perform the install. Tech does not have all equipment needed to perform the main board swap-out. Missing the power adapter. He is also does not have all the sensors. We are unable to get Smart Garage to work, he works diligently but it is now getting to be 8pm. I decide to stop the install and continue the following afternoon. However before he can activate my new motherboard, he needs me to state over the phone that all equipment is installed and working correctly, basically falsifying records. At this point I have to concede as my alarm will not work until this is done. Next day Tech shows up no more of the missing needed equipment to complete, tells me its back ordered. I get on phone with salesman to discuss my disappointment with this process. He assures me he will work to have it resolved, but the "Sales" and "Tech" departments are separate. While waiting for the "back ordered" equipment I discover that my "Tech" who started my install, has been transferred to another city!! Not one word of communication of this to me. Fast forward 3 ½ weeks still waiting for equipment, and completion of install. More excuses and apologies, but I feel mislead and deceived. Hope it all works out, fingers crossed. July 6th and more waiting.

I've only had NorthStar Home security system for about a month now, and thus far it has been exceptional services rendered - especially from my tech Jason who has gone above and beyond to service the security and safety needs of my family. We sleep better knowing NorthStar is at the helm. :)

False advertising

Honestly we were excited to have the technology and a fair price but are not happy and comfortable with the length of contract (5 years) and their billing methods.

The ease of getting the NorthStar system was amazing. The rep was polite and knowledgeable of the system. The fact that the system is wireless was the feature that sold us. There are no wires to run, holes in the wall and it was installed in a very short time. Thanks.

👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

I'm still waiting for equipment they promise to me

Problems with equipment. Problems with programming. I gave it chances and had installer out three times. 4th time was to remove the system.