Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About North One
North One is an online business banking and financial management platform designed to help American small businesses take control of their cash flow. Our best-in-class product suite and service experience help simplify financial operations and teach better business habits.Open a North One account in minutes https://join.northone.com/
North One (northone.com) has 257 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
They make being in business impossible for claiming to be a business bank on the site they advertise av2 to 5 day waiting time for moblie deposits yet in truth it's 8 business days every time and there customer service is rude and unhelpful
By Joseph E.
Response from North One· Feb 14, 2025
Hey Joseph, thank you for your feedback.
Checks deposited using the Mobile Deposit service are generally made available within three business days from the day of deposit but could take up to five to seven business days. Factors that affect the speed with which your funds become available may include: the length and extent of your relationship with North One, amount of historical transaction information, having a history of returned checks, etc.
For more details on check deposit availability, you can reference section E.11 of North One’ s Deposit Account Agreement, or our help center article: https://help.northone.com/en/articles/5905458-how-do-i-deposit-a-check
Easy for use
Easy for use
By Mary
Very fast at communication
Very fast at communication. Best bank I have ever dealt with. Same day ACH is priceless. What can I say I am very impressed.
By Alan
NorthOne Ignores Fraud
NorthOne Ignores Fraud, Violates UCC & Mastercard Zero Liability Policy
NorthOne has completely failed to protect my account from fraudulent transactions and is blatantly violating banking regulations. I filed a dispute on December 18, 2024, and as of February 5, 2025, I have yet to receive any reputable update or provisional credit. Instead of handling fraud cases responsibly, NorthOne outsources all disputes to a third-party company, Galileo, and claims they have no insight into the dispute process or timeline.
Even more concerning, NorthOne openly states on its website that they do not issue provisional credit, which I don’t understand how they can legally get away with. This directly violates the Uniform Commercial Code (UCC) and Mastercard’s Zero Liability policy, which require financial institutions to protect customers from unauthorized transactions. By refusing to issue provisional credit, NorthOne is breaking industry standards and leaving customers financially stranded.
To make matters worse, my account has been accessed by an unauthorized party for weeks. Every time they log in, I get kicked out of my own account. Despite reporting this critical security issue, NorthOne has done absolutely nothing to fix it.
I have escalated my concerns to the Office of the Comptroller of the Currency (OCC), the FDIC, Mastercard, and NorthOne’s partner bank, The Bancorp Bank. These regulatory bodies need to hold NorthOne accountable for their failure to follow banking laws and consumer protection policies.
I also reached out directly to NorthOne’s founders, Eytan and Justin, but they have ignored my emails and taken no meaningful action. Rather than protecting their customers, NorthOne hides behind a third-party company, disregards consumer protection laws, and refuses to take fraud seriously.
If you value your money and financial security, avoid NorthOne at all costs. They do not abide by the UCC or Mastercard’s Zero Liability policy, do not properly investigate fraud, and refuse to issue provisional credit. This is the worst banking experience I’ve ever had, and I wouldn’t trust NorthOne with a single dollar.
By Joshua
Response from North One· Feb 26, 2025
Hey Joshua,
I see that you’ve been working with Customer Support team on this and that your original disputes have been resolved, your new disputes are being actioned. We appreciate your patience while we work with our partners to investigate the claims, I understand these situations can feel stressful.
Should you have any further questions regarding your disputes, contact our customer support team at [email protected]
Great service with North One
The service was great it was very easy step by step straight to the point.
