Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
427 reviews
Normandy InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Normandy Insurance is a commercial carrier & brokerage that provides instant quotes, expert underwriting, and hands-on agent support.Since 2008, we’ve been helping agents across the country grow their book of business—without the hassle.
Normandy Insurance (normandyins.com) has 427 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
427 approved reviews, newest moderated first
Working with Normandy has been a great experience. Vito has done a great job in helping us write new business. Shanelle has been fantastic about getting information back to us quickly. She has been so helpful! We are new to writing business with Normandy, but so far we are very happy with the results.
By Boone-Ritter I.
Response from Normandy Insurance· Apr 9, 2020
Thank you! We are excited to be working with you too!
Still waiting (over 2 months) to receive my reimbursement check. Normandy processed two auto drafts from our checking account after our agent submitted a cancellation request. They take the funds out very quickly, but the reimbursement apparently takes months.
By Jaime
Response from Normandy Insurance· Apr 9, 2020
We took a look into this and it appears we processed the cancellation and return of premium as soon as we had the signed paperwork. We have to have that so we protect our clients from an unauthorized person acting on the account in any manner (and, it's the law too). Sorry for any frustration this caused, but hopefully, it's all in order now.
great service
By customer
Response from Normandy Insurance· Apr 9, 2020
Thank you!
This was our first submission and policy. Jessica & Vito made it run smoothly! They answered all our questions in a timely manner!
By customer
Response from Normandy Insurance· Apr 9, 2020
Glad we were able to get it done for your first submission! We're looking forward to getting more 'wins' with you!
Acord submissions are a hurdle.
By customer
Response from Normandy Insurance· Jun 19, 2020
Don't we know it! Thankfully, with Workers' Comp, there's only one acord required and it's relatively short!
Excellent Services
By customer
Response from Normandy Insurance· Feb 27, 2020
Thank you so much!
Underwriter originally declined our application, without even research or asking us questions first. I guess they believe if they don’t have all the info on the app they need, they automatically declined it. It took almost me canceling my contract with them for my underwriter to take me serious. It took almost a week to write a simple policy - commissions only pay out monthly, and I’ve heard from major carriers Normandy isn’t a good company. My main concern is the lack of response time. Even my rep, Shanelle, took a week to get back to me on simple questions, then just to hand me a number to call. I won’t be writing anymore business with them. I would not waste your time as an agent, unless you want to see an unprofessional team working on your stuff.
By Shriner I.
Response from Normandy Insurance· Feb 27, 2020
We're sorry that your experience with us was disappointing. Our lead underwriter took some extra time to review all the mandatory elements of the acord application with one of your team members. Unfortunately, without that information, we can't process a quote. We try to be fast, and generally are, but every now and then, we can't turn things around as quickly as we'd like. Though we strive to get only good reviews, we appreciate you sharing your comments nonetheless.
My question was answered, thank you.
By Avis Risk S.
Response from Normandy Insurance· Feb 24, 2020
Happy we could assist!
