Norelie UKReviews of norelie-uk.com

Response from Norelie UK· Sep 18, 2024

Hi, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Knee Relief product did not meet your expectations. We understand how important it is to find a solution that effectively addresses your needs, and we regret that our product did not provide the relief you were hoping for. We take customer satisfaction seriously and would like to address your concerns. Please reach out to us directly with any additional information so we can investigate what happened and work towards a resolution. We are committed to finding a solution that works for you. Thank you for giving us the opportunity to address this matter.

Response from Norelie UK· Sep 4, 2024

Hi, I’m truly sorry to hear about your disappointing experience with our service. I understand how frustrating it must be to wait for a refund and deal with discomfort from the product. Your satisfaction is very important to us, and I want to assure you that we are committed to resolving this issue. Once you provide us with the necessary details, we will contact you directly to address your concerns and expedite the refund process. We’re also taking your feedback seriously and will use it to improve our services and prevent similar issues in the future. Thank you for bringing this to our attention. Please feel free to reach out if you have any further questions or need additional assistance.

Response from Norelie UK· Sep 3, 2024

Hello, I sincerely apologize for the frustration and inconvenience you've experienced with your order. We understand how disappointing this situation has been, especially when our stated policy did not align with your experience. This is not the level of service we aim to provide, and I regret that this misunderstanding has occurred. We are committed to resolving this issue for you promptly. Please provide your order details, and we will ensure that a member of our team contacts you directly to address this matter and provide the resolution you deserve. Your feedback is very important to us, and we will make sure it is noted to improve our service and policies moving forward. Thank you for your patience, and we hope to resolve this for you as soon as possible.

Response from Norelie UK· Sep 2, 2024

Hi, I am truly sorry to hear about the difficulties you’ve experienced with your order and the delay in receiving the correct size of support socks. I understand your frustration and sincerely apologize for the inconvenience caused. We are currently investigating what happened with your order and the delay in sending the replacement. Please know that we are taking your feedback seriously and are committed to addressing the issues you’ve encountered. We will ensure that we contact you directly to resolve this matter promptly. Your satisfaction is important to us, and we appreciate your patience as we work to make things right. Thank you for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to reach out.

Response from Norelie UK· Aug 21, 2024

Hi, I apologize for the issues you've experienced with your order. It's disappointing that you faced delays, received the wrong product, and encountered slow responses from us. Please know that we are prioritizing your request. Your satisfaction is important to us, and we regret that we let you down. Thank you for your understanding. We are here to assist you further if needed.