Customer service and communication
Customer service and communication
By Robert R.
Response from Nordic Knots· Apr 28, 2025
Thank you so much!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
619 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. That's why we use only high-quality materials that put timeless Scandinavian design in focus, as well as ethical production practices, to create great rugs and curtains that last. It sounds simple, but we know it’s not easy to find rugs and curtains that look right, feel right, and are made right.
Nordic Knots (nordicknots.com) has 619 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
619 approved reviews, newest moderated first
Customer service and communication
By Robert R.
Response from Nordic Knots· Apr 28, 2025
Thank you so much!
My purchasing experience was great! My customer service experience was great! The company you used to deliver was horrible. I love my rug, it is incredible, and I want to stare at it all day
By Rebecca N.
Response from Nordic Knots· Apr 28, 2025
Hi Rebecca--thanks so much for the feedback! I will be in touch with you soon regarding the delivery team!
Love the option to order samples. They took awhile but it was worth it to feel sure about my choice. I love the rug - colour, design, texture.
By Billi S.
Response from Nordic Knots· Apr 28, 2025
So happy to hear!
Magnifiques rideaux (en particulier ceux en laine), expédiés rapidement. Les indications du site sur les dimensions des rideaux et la prise des mesures sont top. Pour la longueur, j'ai suivi les recommandations à la lettre et le tombé est impeccable. Le plissé en haut des rideaux est aussi très beau. Je suis aussi très satisfaite des tringles et crochets (même s'ils sont chers) : ils sont simple à poser et le rendu est top.
By Client
Response from Nordic Knots· Apr 22, 2025
Thank you so much!
Fast shipping. Nicely packaged. Well made rug. I’m happy.
By Joe
Response from Nordic Knots· Apr 21, 2025
Thanks so much Joe!
Alles super
By Birgit
Response from Nordic Knots· Apr 21, 2025
Merci!
Love my rug - best thing I bought for my home for a long time! Thanks Nordic
By JC
Response from Nordic Knots· Apr 14, 2025
So happy to hear this, thank you!
Beaucoup de retard, aucune information fournie si je n avais pas demandé, service commercial mediocre, pour a la fin recevoir un tapis commandé sur mesure dans la mauvaise couleur.
By Florence B.
Response from Nordic Knots· Apr 14, 2025
Hi Florence, I'm so sorry for the issues you experienced but I do see we were able to refund you. Your feedback is really helpful for us and please don't hesitate to reach out to us if you have any other questions!