Poor customer service
Poor customer service, and very difficult to return product, even after not using it. Deceptive business practices using AI to form responses to questions and inquiries. No way to reach over phone. I would avoid
By magallanas
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
100 reviews
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Premium hair care powered by Bio-Veloxin formulaStop hair loss & stimulate the roots to reset the hair growth cycle🌱 Vegan |🐰 Cruelty-free | 🌿 Bio
Nordicbiolabs (nordicbiolabs.com) has 100 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
100 approved reviews, newest moderated first
Poor customer service, and very difficult to return product, even after not using it. Deceptive business practices using AI to form responses to questions and inquiries. No way to reach over phone. I would avoid
By magallanas
Honestly thought this was another gimmick. Two months in, I’m eating my words. The thinning at the crown has dramatically improved, I’m even seeing baby hairs along my hairline. If you are doubting, just try it. The results will speak for themselves.
By Jesmin
From the moment I unboxed it, the quality of this project was evident through its study feel and weight. The instructions were straightforward making it incredibly easy to use. It’s perfect for multitasking, Whether I am driving or relaxing in the evening. As a stay-at-home dad with a baby and a toddler, the ability to keep up with my daily tasks while using this hands free device, thanks to its belt-clip case, has been a game changer.
By Kafiya
Received cap and product. Not as advertised. Same with the refund policy. Not as advertised. I have yet to find a customer service phone number. I have sent 4 email requests for a refund and all replies just explain how to use the product and how dedicated they are to my satisfaction, but no direction on how to return for a refund.
By Steve A. K.
Advert gives you the impression it is a Scandinavian product, but no it is yet another Chinese scam, when will we learn 😔
By andrew C.
just one month only already broken
By MENG WAH C.
Have received the cap and mini massager but no hair cycle solution…. I wouldn’t have bought this if I knew it was from china…. There is absolutely no point in the cap as I don’t have a long enough extension cord to take it even outside as I need to have it plugged in . I have very little faith that I will even get the solution either now after reading the other reviews
By Jack
Iv only had my cap for a week so far, so i can’t comment on how it is going so far. However, when the product arrived it was in a rather strange bag with absolutely no packaging instructions or paperwork for the “cap”… the “cap” its self does not fit the insert (the part with the LED-LASER).. to be completely honest with you it almost looks like i have purchased something off of wish…. I do not know if the LED and laser diodes are what they say they are as advertised but I will keep using it with the hope its not a scam..
By Em S.