Noor QalbReviews of noorqalb.com

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4.2/ 5

Great

614 reviews

Noor Qalb4.2Great

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About Noor Qalb

FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUSTOur jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life.But what sets Noor Qalb apart is why we exist.When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal.This is more than jewelry. This is faith with purpose.

Noor Qalb (noorqalb.com) has 614 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: noorqalb.com
Website: noorqalb.com
Category: Jewelry & Watches
Listed on The Fair Hearing: 2026

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Oct 19, 2026

Misleading Information, Contradictory Claims and Terrible Customer Service

I ordered two personalised necklaces from Noor Qalb, one for myself and one for my daughter. What should have been a straightforward purchase has turned into an incredibly frustrating experience. Firstly, I specifically asked whether the necklaces were coming from China because of the lengthy delivery times. I was categorically assured by Marissa, who claimed to help run the company, that the necklaces were made in their London studio and NOT in China. However, when I checked the tracking information, it showed international shipping movements, customs clearance and an international flight departing. When I questioned this, I received vague explanations rather than a straightforward answer about where my order was actually coming from. The dispatch information was equally contradictory. I was initially told my necklaces had shipped that morning and would arrive soon. Then I was told they had shipped on Saturday 10 October, despite the tracking initially showing only that shipping information had been received. To make matters worse, the website did not clearly specify that the necklaces were gold plated stainless steel rather than solid gold. I only discovered this after explicitly asking. What frustrates me most is the complete lack of accountability. Every time I questioned an inconsistency, I received another apology, another explanation or was redirected to customer support. I shouldn't have to investigate a company's claims to establish whether I'm being given accurate information. I've now requested a full refund because I've completely lost confidence in this business. My issue isn't simply the delivery delay. It's the lack of honesty, transparency and accountability. If you're considering purchasing from Noor Qalb, I strongly recommend asking exactly where your jewellery is manufactured, what materials you're actually paying for and where your order will be dispatched from. Based on my experience so far, I would not recommend this company. Extremely disappointing.

By MyraBrigante

Response from Noor Qalb· Oct 19, 2026

Hello, Thank you for taking the time to share such detailed feedback. We completely understand your frustration and sincerely apologize that your experience has left you feeling disappointed and concerned. We acknowledge your concerns regarding the information you were provided about manufacturing, shipping, delivery timelines, product materials, and the communication you received throughout the process. We understand how frustrating it can be when expectations are not aligned with your experience, especially when you feel that your questions have not been addressed as clearly as you would have liked. At Noor Qalb, we value transparency and customer trust, which is why we genuinely appreciate you taking the time to outline your concerns in such detail. We are sorry to hear that this experience has affected your confidence in our business. We would greatly appreciate the opportunity to review your case further and discuss your concerns in detail. Please reach out to us at [email protected] so we can investigate the matter thoroughly and work toward a fair resolution. Your feedback is important to us, and we would welcome the chance to restore your confidence in Noor Qalb. Best, Aisha - Noor Qalb