Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,851 reviews
Nom NomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at [email protected] to learn more
Nom Nom (nomnomnow.com) has 1,851 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 238 reviews with 4 stars · Clear filters
I liked the previous packaging and formula than the one I receive now.
By Christine H.
Response from Nom Nom· Oct 18, 2018
We're so sorry to hear you're not a fan of the change —please feel free to reach out to us directly at [email protected] as we'd love to learn more about your concerns!
Love NNN. However, just changed to two day delivery and I think one day is better for freshness. Nevertheless, love the healthy meals for my pooch. Excellent customer service too.
By ID
Response from Nom Nom· Oct 18, 2018
Thank you so much for the kind compliments and feedback! We've made adjustments to our packaging to ensure your meals always arrive cool, absolutely fresh, and safe for your Nommer to enjoy! Rest assured, we done extensive testing to our packaging in order to ensure the freshness is always preserved as the health and happiness of you four-legged loved one is truly our number one priority. Please feel free to reach out to us directly at [email protected] as we'd be happy to discuss any concerns you may have :)
I have small dogs, they are kind of picky for dog foods and I always need to try different kind of dog foods so they would eat. Since I feed them Nom Nom Now so far they stick with it and always finish their meals. Their customer services are helpful and the delivery always on scheduled and well packed. Now I don’t have to struggle with their meal time.
By Joanna T.
Response from Nom Nom· Oct 18, 2018
We've won over some of the pickiest eaters with our fresh, healthy meals so it's great to know we have happy Nommers in your pups! We're always here for our pet parents so we're glad you've felt supported and have found serving a healthy meal so easy! Please let us know if there's anything else we can do for you :)
Edit at the bottom but here's the original - Amazing Staff - I loved them and great quality and nutritional value etc - lower rating only because unfortunately 1-2 months after I started they changed suppliers in past 7-8 weeks for chicken and turkey (maybe more) and my dog went from loving it like none other, to him not touching it and me having to quite literally force him to eat :( I'm currently making the move to the other companies that offer the same even though I really didn't want to. Many dogs I'm sure will love it no problem - labs etc which love any food etc haha, but my husky and other dogs which can be picky may have a problem. The nutritional value is the same as I've been told, and I'm sure it mostly is, but turkey where couldn't even see rice (honestly didn't notice it had it at first) to changing to long grain rice and now it just looks like 60% rice and 20% turkey - bummer. Chicken went from ground chicken much like turkey to chunks and just doesn't look as good - some had ingredeients that were pretty dull/darkening but could have been from the juices not being absorbed much now that chunks. Don't get me wrong here, NomNom is great and staff seems so too - just unfortunately this switch in suppliers and not knowing about it until opened and noticed a major change immediately, has made it so dogs who are more picky or don't like rice, won't touch it and wouldn't blame them just as looks like mostly rice with some veggies lol - dogs I don't think go off looks obviously but his immediate reaction to the change was very apparent. They said the rice is only 15% (PRE cooking - rice expands and long grain/giant rice even moreso) but when packing after cooking maybe that's the problem? No idea just bummed, I wish NomNom the best as was my first introduction into these types of services and really yelled in the streets about how amazing with coworkers etc for weeks ha, but just unfortunately this change - nutritional value being the same great, but when my dog won't touch it that's all that matters (especially when I unfreeze the old original turkey got for emergencies when started and he dives in like before). Good luck Nom and other users - they're a good company and helpful support, just picky dogs may want to try on trial and see how it goes. Edit - So my final week with NomNom just came and it appears turkey is back to how it was! Even though asked it seemed to be set in stone but I guess enough complaints and they made changes so glad to see that - they're listening! Cancelled my other sign up and going to see how chicken comes but glad to see listening to feedback and acting on it! Thanks NomNom!! Very excited assuming this stays as always loved them as a company and now don't need to change :)
By Craig
Response from Nom Nom· Oct 18, 2018
Thank you so much for your feedback! We always want to do right by our customers and what's best for the health and well-being of our Nommers so we certainly listened to our customers' feedback and are taking action to ensure our meals remain top quality. Thank you for your extra note at the end, we appreciate the kind words and it means so much to know how happy you and your pups are again — their health and happiness is our number one priority :)
Stanley loves the food, wish it was less expensive.
By Ann P.
Response from Nom Nom· Oct 18, 2018
It's great to hear your sweet Stanley loves his fresh meals! We understand it's important to take into account pet parents' budgetary needs so we're happy to say we do have a number of cost-saving options — feel free to reach out to us directly at [email protected] and we'd be happy to help :)
My dog likes the food but he often seems hungry during the middle of the day. He never exhibited this behavior prior to Nom Nom. He often would skip meals. He is not an over eater but now he will even eat kibble which he never did before. I use to cook for him, a recipe very similar to Nom Nom but with a little less carbohydrate.
By Toni R.
Response from Nom Nom· Oct 10, 2018
We're so glad to hear just how much your pup loves his fresh, healthy meals—pups often love them so much that they'll ask for more! While every meal is pre-portioned just for your pup's needs, every dog is a little different. Some have faster metabolisms and some have slower metabolisms, some get more exercise, some are simply just more driven by food. We rely on feedback from our pet parents to ensure their pups are getting just what they need so please reach out to us directly if you have any concerns about portions or your pup's meals. We're always happy to work with you to customize your meal plan even further :)
Great food but at times they send the incorrect numbers of meals. This has happened 3 times since February so that’s why I gave them 4 stars. It would have been lower but they respond to the error and try to compensate for their mistake. And I like the fact that I can text them on weekends when they are closed and they respond.
By Mary H.
Response from Nom Nom· Sep 28, 2018
We're sincerely sorry for any issues around receiving your Nommer's fresh food meals! We sincerely appreciate the opportunity you've provided us to make it right. Please know we truly value your feedback so we can take the necessary steps towards improving our process as we want to ensure our four-legged loved ones always get their meals. And we certainly strive to provide top-notch care for our customers so it means the world to know you've felt supported :)
Concerned about delivery fpod
By Barbara K.
Response from Nom Nom· Sep 28, 2018
Please feel free to reach out to us if you have any concerns whatsoever—we're always happy to help :)
