NOMATICReviews of nomatic.com

I bought the 1st generation messenger bag via kickstarter. A bit of initial hiccups to my kickstarter order/delivery but sorted out by Nomatic's customer support. This is the only bag that really satisfied my needs despite some minor quirks (thin handle, tight fitting laptop compartment for my surface book 2 and thin padded shoulder pad). Now, i lodged a complain to Nomatic on the rivet of the handle which is tilted and peeling of the surface of the shoulder pad. Nomatic immediately responded and is now processing my warranty claim even though im from Malaysia. Tqvm. Hope to get the warranty claim sorted out soon.

Exceptional products and the customer service to match. You will not be disappointed.

Got this amazing backpack from Nomatic. This is the Uber backpack for digital nomads. I am amazed how well thought out it is. Customer service was terrific as well! (I made an error on checkout and they fixed it right away). Thanks so much!

Customer service was awesome and replies quickly.

Customer service was quick, friendly and helpful- placing the order was super easy. I can see why people are always complimenting Nomatic. Excited to get my bags! EDIT: I received the bag and I will say I am enjoying the product itself. But, as it turns out, waist straps are actually included with the bag purchase and do not need to be purchased separately- something that was not clear on the product page, when I bought it. However, Nomatic won't cover the return shipping cost, almost $12 on an item I paid $14.99 for. You can get a store credit to buy something else but even that takes a chunk out of your refund. I reached out to customer service and they will not cover shipping. Lo and behold, I went to the page for the travel pack today and now under included, it now lists "waist straps" as included. In my opinion, A bit disingenuous to hold onto my money for what boils down to a confusing product page that they've now fixed after the fact. EDIT: I shared the screen shots of the page with Nomatic, and their CX rep sent back screen shots of a separate bundle page that, highlighted showing waist straps listed. They apologized for any confusion their site caused but still want me to pay to return the items to them. EDIT: A Manager from Nomatic reached out via email to apologize for the confusion. They issued a refund and are sending a prepaid label to me.

I love this Company. I have the 4 bags from this company and they are all fantastic. Their customer service is also top notch, very fast, kind, and they take care of the problem. I have traveled all over the world with the bags and they show minimal wear and tear. Great zippers and functionality.

My experience with Nomatic has been 10/10. The product shipped quickly. The packing was in good order. The product was in good condition, i.e. no factory defects or other issues. The product itself (messenger bag) is very nice. Very sleek, very professional. I have only used it for about a day, but so far everything is great with it. The outside handle is sturdy and feels well made. The inside is well thought out, with pockets for just about everything you could ever want in a messenger bag. The ONLY complaint I have is that the back doesn't seem like it will fit both a tablet and a laptop if the laptop has anymore thickness than a macbook; as a windows user, about the only laptop I have seen with that kind of thickness is a Microsoft Surface. I would have liked to have seen about a 0.5-1" more space in that pocket, accomplished by just extending the pocket a bit further in the direction away from the bag. That being said, it's a very tiny complaint vs a lot of good to be said about this product. It's a work horse, that's for sure. We'll see how it holds up over the next few months; but based on other reviews I have seen form other people, I don't expect to have issues. And if I do: that's where the lifetime warranty comes in. One final word, customer service is very responsive. I emailed them because I wasn't sure my sale was attributed to the person referred me to Nomatic, and I wanted to make sure they got credit. Inside of 24 hours, I had a reply from them, and they had already looked into the issue.

The backpack is really practical. For me, it is irreplaceable when traveling. The separated space is reasonable and useful. In addition, it has a thick and soft protective layer to protect the laptop and iPad. The staff in the customer support department made me feel enthusiastic. When I saw the email, I felt better and solved my problem.