NissanReviews of nissanusa.com

My name is Alisha, I received a called from kendall Miller stating that I could upgrade my currant Nissan for a brand new one around the same price. Before I went into the dealership I made sure I called Kendell and informed her the exact vehicle brand and mode I wanted. I also expressed that I lived an hour away and I didn't want to waste her time or mine if it if the vehicle I wanted was not an option. Being that a purchased a Brand new vehicle from them 4 years ago I trusted what she said. She told me that I am a loyalty customer with Nissan that they would do everything to make it happenand that I could get the exact vehicle I wanted for around the same payments, When I arrived she greeted me and I sat down with very nice man who's only been working there a few months.. not only did they waste my time but the payments were over $200 MORE THAN WHAT I WAS ALREADY PAYING. When I explained to the man what Kendall and her co worker Recardo promised me, he stated that he;s never heard of that happening before. He then called them on the phone to have them come out of the glass room, which was clearly visible and speak with me. Not only did they never come out, my fiance and I were the only customers in there! They were on their cells just ignoring us, while we watched them. After waiting for a while and watched strolling on their cell phones and conversing in the room with other employees laughing, I asked the man that was helping us to pull the recording if he thought we weren't being honest.. he then stated he didn't want to go through all of that.. We then walked over to the room where they all were and they still ignored us.. long story short I drove almost an hour and a half at rush hour for them to lie to me just to get me in the door! And then could not look me in the eye and be honest! My first car was a Nissan and my whole family has Nissan's. We will never purchase another Nissan again just from this experience! I feel like I was mislead and lied to and no cared.. They just wanted my sale. These people will say whatever it takes to get you there!

Best of the best , all made in japan

Read this story as this can happen to anyone. This rating is not all based on the dealership, but has a definite large impact on them because Management was spoken to and they stated nothing could be done. I was hospitalized for almost 2 months and could not make a payment from the hospital and because of my circumstances. when I got out I contact Nissan regarding my late payment to see if they can remove it from my record and I was flat out denied. I also sent letters to several higher ups within Nissan and in no uncertain terms, I told me I was S.O.L. that they would not change it for anyone or any circumstances. I also contacted Mercedes which I have a lease with as well and 3 credit card companies I used for medical bills and deductibles and, EVERY ONE OF THEM UNDERSTOOD AND REMOVED THE LATE FEES AND REMOVED REPORTING IT 60 DAYS LATE ON MY CREDIT REPORT, NOT NISSAN !!!! I have purchased and leased 5 or 6 Nissan in my lifetime and never ever late, all paid in full and as agreed. I fall in hard times not because of finances but because of health and the minute I get out i Pay it yet Nissan could care less and did not remove the late fees that were not my doing and due because of Health. Keep in mind that I am not one to have not paid this, instead I was so upset I paid the remainder of the Lease that was a total of over $7000 only to prove that it was not because of not having money to pay and because of my Hospitalization and still Nissan could care less and did not change it. I contacted Management as well as other dealerships being that I would continue to lease Nissan if they would of helped, but they too turned their backs on me and some especially this one never called me back or apologized for Nissan. This company is Heartless, i know that if this would of been an American brand vehicle they would of helped, but Nissan low ratings is there for a reason. Please pay close attention to this as this too can be you. Make your own decision on this company.

The gps system cannot be updated except for every other year I am told by a Nissan dealership. When it is updated it still can't find places that have been around for a long tim. It got me lost several times and had to pull my cell phone out and use google navigation. If you do purchase an update which is on an ad card get ready to spend way over $100.

After less than 8 years the clear coat on my Nissan Altima Hybrid is peeling and flaking off. When I called Nissan Corporate, Nissan's attitude was "Tough Bounce". My rejoinder is, "I will never buy another Nissan again. Any time I am asked my opinion about Nissan, I'll tell the asker, 'Find another car company'." Nissan, you just bought a "million dollars" of negative advertising.

I got my first new Nissan 20 years ago. Had a number of them over the years. Now that I have a problem, I realize that there are serious issues with both the mechanic service and the customer service. The car has been in the shop 4 times and I have been car-less for a month because they can't figure out what's wrong. Customer service is poor with people not returning calls, not escalating to supervisors when asked- all I am asking is a car to drive while they figure out the problem and fix it. Very sad.

Website is very informative and love the build features. Led me to buy my Altima and then a Versa. Great reliable cars

We noticed our 2009 Rogue was acting sluggish when starting off after stopping and thought it was a problem with the fuel filter or such. Then the RPMs started bouncing around. We finally determined it was the transmission. We contacted Nissan and were informed that since the warranty had just expired, and we were not taking our car to the local Nissan dealer for all its maintenance work including oil changes (so we are not considered Loyal Nissan owners), they would not do anything to help us. We were quoted $4700 with a used casing if we want them to repair it. No thanks. Really liked Nissan until this happened.