NioxusReviews of nioxus.com

This would be even lower if it were possible. I too was taken in by the, "we have you covered, it'll be great", "a simple to build database" pitch. To the point that when I received the, "to really help you we need to have a concierge call" message, I was happy to sign-up. Should have seen it coming.... I could got into the disappointing details which I feel the world should know, suffice it to say I echo the sentiments of those that have written reviews here, and only add that they're still selling the snake oil as of February 2024.

I joined Nioxus with a basic membership in April 2021 after watching the videos on their YouTube channel so that I could access more content. This worked fine. I then booked a free 15 minute concierge call and communication was great. During the concierge call we agreed that Nioxus could help me with implementing some aspects which I didn't have the skills for in Ninox. I booked another full one hour concierge session at $150.00 and during this call David told me that I could book additional concierge hours in a block and get 5 hours for the price of 4. I tried to book but their website (which really isn't great - lots of loops) wouldn't let me. I contacted support and was told that my Basic membership doesn't allow for the discount and it would cost $750.00. As there was no benefit for block booking I decided to continue to book as each hour was needed. I booked my second concierge hour but Nioxus requested to change the day and time at short notice. No big deal, it didn't really matter to me so I went with the new time. I then booked my third hour for May 10th, this time with Andy. Everything is going great, Andy seems to know what he's talking about and we're making progress. It's essential to get the recordings for the concierge calls so that you can look back to see what was done during the call. For my first two meetings I received the link automatically. For this 3rd meeting I had to request the link which I received 3 days later. All just little hiccups - no big deal. On May 26th I contacted Andy to request another concierge meeting. I heard nothing back so on June 14th I emailed again. I heard back and another concierge meeting was set up for the following week. With a couple of hours notice Andy contacted me to say he had to move the meeting to the following day. Again, no big deal. It was agreed during this concierge session on June 23rd ( which only lasted about 10 minutes and for which I received no recording) that Andy would work on my project with an anticipated 3 to 4 hours required at $150.00 per hour. I agreed to this. he said he would charge the card on file and get back to me in a couple of weeks. By August 6th I had heard nothing and sent an email requesting an update. No response. I emailed again on October 20th. No response. In January 2022 I received an email from Terri saying that my credit card was no longer working for processing my membership. I emailed back and said that I had checked with the bank and they told me there was no issue. I also mentioned in the email that I hadn't heard form Andy since June. I received a response saying that the card had been blocked by their bank as high risk. I contacted my bank and they couldn't understand what the issue might be but that it could only be resolved at the Nioxus end. The response also stated "I cannot speak to your last concierge session. Did you purchase another concierge hour for the work to be done? I do not see it." I responded "Regarding the concierge – at the end of the last session Andy was estimating 3 or four hours and that he would charge the card on file which I agreed with. The problem I have is that I heard nothing back and despite following up by email I still heard nothing back. I have no issue with paying for further concierge." Regarding my membership I contacted Terri to say that I did not have access to another card for payment and what other options were available. No response - and my membership was cancelled from their end. I paid for 5 hours of concierge at a total of $750.00 and was left with an uncompleted project. The worst thing about all of this is that Andy is clearly a clever guy who knows what he's talking about and I would have been prepared to spend quite a lot more to get my project up and running but I just got ignored. With a little effort and organisation on Nioxus' part this could very easily have been a five star review, they could have made lots of money from me, and I would have a working solution to make my work-life better. Sad! Based on my experience, and having read through the other reviews here on Trustpilot, I would not recommend Nioxus at all. Finally, if you check my other reviews you will see that this is the first negative review I have left for any company and, while I am uneasy about leaving such a negative review, I think it's only fair that others get to see what my real experience was.

Absolutely terrible, treat their employees like trash. Mismanaged, nothing is ever finished on time. Dishonest and they never stop emailing you, it's obnoxious.

This is a trash company. I could not recommend this company.

My relationship with Nioxus goes back to June 2020. After watching a vast number of their excellent videos on YouTube and enjoying the easy teaching (sometimes a bit repetitive) of Andy Marks I gave serious thought to purchasing a subscription. After some careful consideration I took the plunge. Thursday webinars were great, and I have not missed one since. A jovial Andy hosted these informative and interesting sessions, and a fair amount was learned. In addition, the website had numerous templates, examples, manual and various other offerings. Sadly, though my experience soured to the point that I am going to cancel my subscription and I regret greatly spending additional hard earned US Dollars for services that were not only subpar but in fact have proved entirely useless. My first misfortune was booking a ‘Data Model’ review. I booked and paid for this around August. I provided a download link to a OneDrive folder along with the manual I had written to assist the reviewer. A week went by, and I heard nothing. I sent an email or two with no response. A week or two later I sent in a support ticket asking what the situation was with respect to my review and stated that if Nioxus were unwilling to review my database perhaps a refund would be in order. Within 24 hours I had received my refund. No apology for the delay or explanation they simply sent my money back. This seemed quite odd to me, and I mentioned this in the webinar chat and explained exactly what had happened. To cut a long story short I then received an apology and to rectify matters a free review was done. Two singled sided A4 pages. Later I opted to make use of their concierge service. The main reason for this was because I needed some code created which was beyond my level of ability. Ninox (the software company and in no way involved in this ‘issue’. In fact, their service and support are excellent had created some code which did not work as I had hoped (no fault of theirs). Nioxus with Andy Marks at the helm and I booked some hours with a free hour as a bonus. I showed the code that Ninox had created which was pretty much dismissed as useless and proceeded to explain what needed to be done. After some discussion it was agreed that he would develop the code ‘offline’, and we would meet again to go over what was done. The meeting took place and a lot of work had been done and explained. I tested the code after my meeting and found that it did not in fact work as requested. Furthermore, the original code was still there which seemed odd. I then sent in a few emails asking what was going to be done and these were ignored or responded to with statements such as ‘we will get back to you’, ‘when we have time’, ‘Andy will be in touch’…. Nothing of the sort happened and eventually I sent in an email expressing my concerns and dissatisfaction but still erring on the side of diplomacy and tact. Immediately following this email, I was asked for an impromptu Zoom meeting with Andy whereupon he tore into me with a good degree of anger. A far cry from the jovial, cheerful webinar banter. I was shocked at such an unprofessional approach to a legitimate complaint. Following this meeting about a week or so later I asked what would be done about my non-working code and was asked to send in a video of how the code was not working. This was done and that was that. I was informed recently that should I wish to have my code issue sorted (Andy states it was working when it was uploaded) I would have to book more hours. There was absolutely no way the code could ever had worked because the changes made were not actionable via the button used to run the code (the original Ninox code was all there was in the button). Nioxus wanted additional paid hours to fix it. I raised a support ticket with Ninox (what I should have done from the start) and a free 15-minute slot was booked for a few days later. In those 15 minutes the code (Ninox code) was diagnosed and fixed. I now have working code. To conclude. Do not use Nioxus unless you can throw a lot of money their way, get a firm price for the project you would like them to do and if possible, arrange a deposit with balance payable on completion of the project as agreed upon. But I would rather reach out to Ninox support at a first instance as they know their product and provide excellent service. PS: I sent in a support ticket to advise them that my non working code had been repaired by Ninox and at no cost. They appear to have deleted it from my support history. I never got more than an automated reply to it.

Hello, we're a non profit organisation (Belgium) and we've paid to the friendly "Andy" Andrew Marks (the face of NIOXUS) in january 2021 a substantial amount to create a application (based on our database already made in NINOX). During the numerous zoomsessions mr Andy always told us what a nice application we would have, and he himself would be proud of it. When signaling to him that there was something not working in the application as it should he then e-mailed back that we insulted him and his team (sic). Three months later we still had nothing to show and we're an illusion less. You expect not such a behaviour from an "outstanding member" of the NINOX community. I've got the e-mails to prove that I'm not exagerating. When asking for a partial refund it's also becoming very quiet on his side. I think he has found a way to make money without sweating to much.

I paid Nioxus to produce a Ninox-integrated app in full, by two instalments in 2019. It is now March 2021 and I still do not have an app. I have got to know them well through various meetings at that time for a separate larger project, payable by monthly retainer. Nioxus are, at first, charming, friendly... and masters at stringing you along - all at your expense. They don't meet their own deadlines, then act like you have killed their dog if you dare to criticise them for their lack of results, extended delays or frank periods of ignoring you. They have now publicly denied that I was ever their customer, which I look forward to demonstrating to be an untruth in court if I have to (and I can demonstrate this so easily, with meeting invitations, emails, invoices, video clips of meetings etc). They say they act with integrity but as soon as you want results for the money you have paid, they act defensively, aggressively and unprofessionally. This review has been a long time coming - I have sat on my hands for months from my first misgivings, and given them plenty of opportunities to put things right. There must be other, better and more professional Ninox developers to choose from out there. I could not recommend strongly enough that you are not taken in (as I was) by the friendly veneer, and look elsewhere. I feel like the sucker who was defrauded when he should have known better.