Ninja PatchesReviews of ninjapatches.com

ordered patches from ninja patches for my denim jacket, they ironed on easy and look great

**Disappointing Product Quality and Lack of Follow-Up** I am disappointed with the quality of the final product I received. Chris Virbickis, Business Development Representative, contacted me, and I explained my concerns regarding the product quality. He assured me that he would look into the situation, but since then, he has not responded to my follow-up emails. My goal was to resolve the issue and find a reliable way to continue ordering quality products. Unfortunately, the lack of communication and the concerns with the final product have left me questioning whether it makes sense to invest any more money with this company. I believe businesses should stand behind the quality of their products and provide responsive customer service when concerns are raised. I was willing to give the company an opportunity to make things right, but at this point, I am disappointed with both the product quality and the lack of follow-through.

I left an earlier bad review, after which the manager who was the ninth person I had to speak to about my horrible experience in an effort to get my order, started out promising to fix everything, and I was hoping she would. She then began making excuses for the people I had already dealt with and their horrible behavior. When I told her I was working midnights and had stayed up all morning waiting for a call back (that never came) when I should have been sleeping, they replied "oh I'm sorry, your job is much more important than us that just work for customer service" in a snarky, sarcastic tone. She then claimed (as others did) not to have any control over their production department, claiming it's normal for them not to return calls for hours on end to them and going from promising to help to saying she had no idea if the TEN PATCHES would arrive when I needed them. They had already screwed up the order, and when I asked them to fix it and expedite, she told me that wasn't a sure thing and that I may have to start at the back of the line since they have no control over production. After speaking with her I emailed her noting my dissatisfaction with the outcome and with her snarky and sarcastic comments. I requested her supervisor call me and instead of granting my request, she immediately refunded my order and told me I could keep the patches whenever they arrive. Probably didn't want me talking to her supervisor. The patches finally came, and they actually looked great, which is too bad because throughout this experience I kept telling them to simply fix the problem and expedite the order, like any other reputable company would, and Inwould be ordering hundreds of patches from them, but they just didn't get it. You can thank management and the other seven people that know absolutely nothing about customer service. Look at all the other horrible reviews lately! It's not just me. It's because of your deplorable customer service.

Placed an order Sept 22 today is Oct 15 received first half but still waiting on the remaining portion I have periodically checked and was told they are going through quality checks(stalling) told me I would receive tomorrow…. Followed up by or Monday that’s another 4 days. If you do use Ninja let your customers know it’ll be almost a month. Patience has left now I pace and wait.. to be continued

I'm very disappointed by my first experience with Ninja Patches. I work in promotional products and was excited to utilize Ninja Patches for my clients as the example images speak for themselves! I have an event for a client on 10/18. On 10/6 I placed an order for patches and paid for NinjaFast (7-8 delivery)shipping to arrive by 10/15 or 10/16, as noted on the checkout page. When I chatted on the site on 10/13 the AI bot confirmed my delivery window was still 10/15-10/16 but I asked to talk to a team member just in case. They told me I placed it on 10/6 and that meant my order would deliver between 10/16 and 10/19 (not what the original checkout said at all). I then asked them to update my address to my hotel as I will be flying out on the 17th. Today I checked in to confirm everything was still on track and to ask if it is possible to upgrade my shipping to overnight if I pay a fee so that I can make sure it arrives in time for my client's event. Again I asked to talk to a team member. They told me that my order is now scheduled to ship sometime mid-next week (21st). I'm curious how many other people pay for NinjaFast (for a reason...otherwise why would we pay to expedite) and get screwed over without any notice. If I hadn't reached out to ask multiple times, I never would have known. Disappointed as this was going to be a special item at the event and I was hopeful to have somewhere to produce patches for my other clients.

Michel specifically is very helpful. Most agents aren't that helpful but Michel is patient and clear on communication. Great customer service!

Had a batch of patches that were not staying on hats. Then a batch that was smaller than ordered. Had a customer service manager call me after a bit of back n forth. We hashed it out and they made it right! I am happy Ninja took the steps to resolve my issues! Thank You Ninjas!!

Fairly priced, quality product and excellent same-day customer service when I needed help