The product itself is quite wonderful…
The product itself is quite wonderful but please be aware of their return policy. It is awful and you will lose money.
By Jessica J.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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12 reviews
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Nine Stars Group is the first company that adopted and successfully patented and manufactured the motion sensor technology onto trashcans.
NineStarsUSA (ninestarsusa.com) has 12 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
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The product itself is quite wonderful but please be aware of their return policy. It is awful and you will lose money.
By Jessica J.
Purchased a WM-50-13 stainless steel garbage can with auto opening lid at Walmart in July, mfg on 2021-02-19. Some 4-5 days later the lid stopped opening and so I wrote to the company. That was Aug 11th. I just received an email some 7+ weeks later asking me for things I no longer had. I was hurting my fingers trying to pry it open and so after doing all resets possible, I donated it to my local parish. It's a shame to spend close to $100 on a trash can that was simply a piece of trash.
By Neil