Nimah | Arabic JewelleryReviews of nimahlondon.com

Response from Nimah | Arabic Jewellery· Jun 29, 2025

Hej Linda! Tusind tak for din søde besked, vi er så glade for, at du kunne lide armbåndet og havde en god oplevelse hos os! - Det betyder virkelig meget for os, at du har lagt mærke til designet, priserne og den omtanke, vi lægger i vores smykker. Vi håber, at dit smykke vil bringe dig glæde i lang tid 🤍 Noor | Customer Support Team NIMAH

Response from Nimah | Arabic Jewellery· Jun 29, 2025

Hi, We’re a small muslim business behind this brand, and we really do our best to be kind and fair to everyone, especially returning customers. That’s why it’s a bit disheartening to see this review. Just to share some context: the items were already discounted at 25% off when this customer reached out via Etsy, but she demanded an even lower price. When we politely explained that we couldn’t offer more on top, the conversation turned aggressive, including threats to leave a bad review and false claims about our products. We stayed respectful the whole time and tried to help where we could, but we also have to draw the line when things become disrespectful. We’ll always stand by our products and the way we treat our community - with honesty, care, and integrity. Noor | Customer Support Team NIMAH

Response from Nimah | Arabic Jewellery· Apr 12, 2025

Hi Muhammad, We’re genuinely sorry to read this review, especially after all the time and care we put into trying to resolve your order. To clarify for anyone reading: Muhammad placed an order at our stall at the Muslim Shopping Festival, where addresses were handwritten. Four days later, we emailed to confirm the name spelling and an order confirmation with that same address — at no point was it mentioned that the address was incorrect. When the item was delivered to that address and marked as received, we were contacted and responded. Even though it wasn’t our mistake, we still offered to remake the item free of charge — a personalised, handcrafted necklace worth £60 — and only asked for £4.99 to cover shipping. That offer still stands. We’re a small business that genuinely tries to make things right, but it’s disappointing when that effort is met with public insults and misrepresentation. To the person reading this: if something ever goes wrong with your order, we’ll always be here to help — all we ask for in return is honesty, fairness, and basic courtesy. Warmly, Emad Founder, Nimah London

Response from Nimah | Arabic Jewellery· Apr 12, 2025

Hi Olga, Thanks for your feedback — but it’s really not fair to call this a “scam.” Your order was placed on the 25th of March and was packed, labelled, and handed over to Royal Mail the very same day — with full tracking provided (OZ055227106GB). You can see this clearly from the updates in your message. Once it leaves our fulfilment centre, it's in the hands of Royal Mail, and while delays can occasionally happen, it doesn’t mean we’ve scammed you. We’re always here to help if something goes wrong — but calling a small business a scam without even reaching out to us first is damaging and untrue. Please email us at [email protected] so we can raise a case with Royal Mail and make this right. We’re a real, family-run business doing our best to deliver quality products and honest service.