NILI LOTANReviews of nililotan.com

I purchased a pair of Shon Cotton Pant in Vintage Washed Faded Red Nili Lotan on 2/26 from a favorite boutique and 3 months later the stitching came apart in one area. It took me a month to deal with it and I'm shocked that Nili Lotan won't stand behind their $390 pants.

Seems a consistent theme of terrible service. I purchased the Gaia Silk shirt which is nearly a $600 blouse. I wore it once and a small amount of normal deodorant got in the shirt and now cannot be removed despite two rounds at the dry cleaner. I contacted customer service and they told me it was likely because of “the type of deodorant”. Not sure what that is supposed to mean since it is literally just regular Secret women’s deodorant. For such a pricey top 1) it should be able To handle a little deodorant and 2) the customer service shouldn’t be so rude and dismissive. No longer shopping with this brand.

Very slow to delivery, very slow to return or exchange. Ive been waiting 6 weeks for a credit on a return!

Pay attention to their shipping times! They do not count the day it was ordered as a day they take to process the order and they only count week days. I placed and order at 1:00 est on a Friday and it didn’t ship out until late Tuesday afternoon. I paid for 2 day shipping but waited till Tuesday before the order was even ready. After contacting customer service to ask if they could refund the extra I paid for 2 day shipping the person was firm / rude, then I asked if she could hold a pair for me at their store for me to pick up and she said I could contact them (myself). To not have this shopping time be visible is crazy! And not market.

Nili Lotan sizing is so off that it is impossible to know what size to purchase. Their jeans vary so much in size (and quality!)that you end up with 2 sizes too big jeans even though you ordered “your”size. Customer service is non existent, they just send you generic response, return policy for UK terrible, you don’t know how much it will cost you to return the item, for one item it can cost 50 pounds, they can not tell you beforehand! I will not order again!

I have had multiple issues with Nili Lotan’s company. Last year I bought very expensive Gaya shirt on a recommendation, that should have been shade of muted purple, turned out muddy brown. Also craftsmanship, appalling. After my complain they changed the pictures. So rude CS, I promised never again. My bad, since their pants are good quality, I caved and ordered multiple this year. Last order 9 days ago, charged 7 days ago (not reserved) and not sent. I spoke with many members of staff, wrote emails, being labeled as a bore (talked in a tone I never heard from Customer service), promised to get return answer 10 times, and nothing. Customers seem to be nuisance to these people. I am stuck with money at their account (not a small sum), and left only with legal action since I am out of niceness for those rude unprofessional people. I will update. As others, I have been a loyal customer and can’t count the money left to this rude establishment. Update (25.June 2025): I talked to the nicest most professional guy (imagine he works in Nili Lotan) called Craig, and he explained me the situation with the Global e and the problem with the warehouse, that my order is not the only one affected, offered cancellation, gave me advice, gave me his working hours. He singlehandedly saved the reputation of Nili Lotan. Finally decent professional. THANK YOU CRAIG. He is balancing all the other rude people. Nili, please give him raise, give him promotion. Find more people like him and your business will flourish. Of course I will update.

Caculating 57,63 € for a return is a cheek. Never again. Thank you for nothing. Unbelievable Customer Policy. 👎

I too, have had issues with Brianna and refused correct my refund. I was treated rudely, yelled at and rushed. I’m a loyal customer and spent approx 5000$. I finally received an email that misrepresented my concerns with an alleged manager who never spoke to me. I asked to speak to a manager over 10 times in the call. I am out several hundred dollars and plan to return everything! I do not recommend this company. Poor customer service —abusive!