My order came damaged
My order came damaged, I contacted support and they answered right away, now they are going to review my claim and I should get an email from them
By Manny. A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
57 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nilight is committed to produce high-quality products, includes Led Light Bar, led work light, trailer light, headlights, emergency strobe lights to meet all of your needs. Our mission is to supply the best Auto Parts with the best price.
Nilight (nilight.com) has 57 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 3 reviews with 4 stars · Clear filters
My order came damaged, I contacted support and they answered right away, now they are going to review my claim and I should get an email from them
By Manny. A.
I have a lot of Nilight products, and after years of frequent off road use they’re all still working. Recently I’ve purchased more lights and I’ve noticed the selection and quality has improved compared to 5 or so years ago. Nilight has remained a great value option, which is why I keep choosing them. I don’t want to mortgage a light bar, and their stuff works great. It doesn’t seem like they experiment with radical new products but instead focus on a solid line up of dependable products that get the job done. Personally, I kinda like that. I only have great things to say about their customer service too, very quick to help, very helpful and friendly.
By 하도진
Update - I did eventually receive my item. Thanks! ***Shipping info was sent, then package never moved. After 3 weeks of repeatedly checking in with them, it turns out the item was out of stock and never shipped. Canceled order, a week later I am waiting to see if I will get a refund or have to file a dispute with my credit card company. Very disappointing, waste of time. Submitted this review on their site and of course they didn't publish it.
By Angela
Response from Nilight· Oct 30, 2025
I’m sorry to hear about your frustration. We truly value every customer and are committed to providing support. If you have any questions or concerns, please feel free to reach out to our support team at [email protected]. They will be happy to assist you. Thank you for your understanding!