I can’t tell if this is a scam or what…
Update: Hey, thank you for the thoughtful response — I really appreciate you taking the time to reply and for understanding where I was coming from. I’m sorry to hear about the tough stretch you’ve had with the move, the car wreck, and everything piling up. That’s a lot at once, and I hope things are starting to settle down and improve for you on all fronts. Sounds like you’ve got a lot on your plate. I still hope we can keep some basic communication going in the future (even just quick automated updates), because it makes a big difference when sending something valuable in. But I’m glad you’re aware of the need for a better system and are working on it. I’ll keep an eye out for the tracking number. Please let me know if there’s any update on my HomePod. Wishing you well through all of it! ——- Nic reached out, shared the link to the video of the repair, and sent the invoice. Now I’m just waiting for the HomePod to come back (hopefully fixed this time). I really wish there had been a bit more communication along the way, even just a quick automated update would have helped a lot. I know things come up and repairs don’t always go smoothly, but in a world full of scammers, it’s easy to feel anxious when you send something valuable off to someone you don’t know and then don’t hear anything for a while. I’m still hopeful everything works out and I get my fixed HomePod back soon. I’ll update again once it arrives.
By customer
Response from Nic's Fix· May 6, 2026
Hey there! I appreciate the honest review. This is frankly exactly how I'd feel if I was in your position, if I wasn't already kicking someone's door down. There have been a lot of delays going on behind the scenes these past few months. Notably moving, and getting involved in a car wreck, and larger than usual repair requests stacking up, so I was anticipating a few of these at some point. This highlights my need for a real system to keep customers more quickly and easily up to date. You should have gotten a tracking number for return shipment of your HomePod from me by now, but PLEASE reach back out to me again if you still have not heard back from me or seen your HomePod return yet. You may be able to get through to me quicker by re-submitting a repair request and leaving a comment about this situation / review. Thank you!