NICE inContactReviews of niceincontact.com

InContact's reporting has been a lifesaver and much more comprehensive than other systems we've used in the past. The web agent interface is very simple, easy to train and easy to use.

It does the trick, but unfortunately, we've had a number of sporadic and unexplained issues with our softphone. It does have a tendency to stop working, and will restart itself moments later. Unfortunately, with the nature of our business, it's been a bit disruptive. I do appreciate that their technical team is generally pretty responsive and easy to get a hold of.

Up time is good features are bulky. Saving pages takes too long.

Nice inContact is a great Contact Center CaaS/SaaS partner. Their systems are dependable, flexible and user friendly. If you are looking for a premier hosted contact center telephony system, check out Nice inContact!

We started using Nice inContact products a year ago. We implemented their Call Center solution for our ACD lines. We had a dedicated implementation team who helped us design and build out our ACD call queues. It was an easy process considering the many challenges you face when switching vendors for a call center. We are now implementing the Personal Connection [Dialer] and will also implement SMS in the near future. Technical Support is quick to answer and resolve most issues. Our Technical Account Manager has a weekly meeting with our company to make sure we are not having any issues. Overall, i am very glad we moved to Nice inContact. The administration and flexibility of their products are leap years above the competition.

Jeff was great. He helped us at a time that we needed to get things down quickly. Also in the process, he educated us along the way.

InContact is a very effective system for managing the day-to-day business of a contact center. Dashboards and reporting provide good views of how the business is performing, and it is simple to move resources or change operating parameters to meet changing needs. Opting to have a Technical Account Manager is a good choice. It has provided me with an extra business partner that can assist with planning and offer implementation options. The cloud-based technology allows for easy management of multiple locations and a option for operating through unplanned conditions. The WorkForce Management option provides good forecasting and scheduling tools that can use either historical or adjusted data. All around - a good choice.

InContact is easy to use and has great support from their Technical Account Managers. Initial set-up will take time, but if you take the time to learn the product, you can expand so much what you can do. I would have given it 5 stars, but we have had outages in the past that have resulted in us not taking calls. These are usually far between and resolved quickly save for a handful of times in the years we've been using them.