Next VacayReviews of nextvacay.com

Write a review Website

The Fair Hearing score

4.3/ 5

Great

787 reviews

Next Vacay4.3Great

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Next Vacay

Next Vacay helps savvy travellers - just like you - find the best flight deals from their home airport to dream destinations around the world. Whether you’re a solo-backpacker, family vacay-hunter, honeymooner, bucket list checker or romantic weekender, we've got a deal for you.

Next Vacay (nextvacay.com) has 787 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: nextvacay.com
Website: nextvacay.com
Category: Airlines & Air Travel
Listed on The Fair Hearing: 2026

More in Airlines & Air Travel

Write a review

Aug 28, 2020

Concept is great, but try to cancel? Not so great!

The concept is great, but really simple. They find flights to various locations that are cheap. If you knew where you wanted to go, Google flights as well as many other services can let you know when flights run cheap for free. I signed on for a year and got regular emails. My vacation plans changed last year to motorcycling across North America, so I really did not need it. This spring I bought an RV (and just in time I might add). I noticed I was being billed on my credit card statement. This would be the third year. I contacted them and they said if I contacted them within 30 days, they could issue me a refund. Now if I had called months down the road, I get it, but I called 5 weeks after they billed me. Less than one week of receiving my statement. If I had received an email, as most reputable businesses would do when they charge you a renewal, I would have called to cancel. Simple. I dont think this is fair. If after I was board touring North America I think I would have signed back up. But not now. To have a charge back on my cc and getting the card cancelled, reset the automatic payments I already have, its just not worth the trouble for the $25 bucks.

By James Robinson (.

Response from Next Vacay· Aug 28, 2020

Thanks for taking the time to reach out with this feedback, James. I'm very sorry to hear the experience did not live up to your expectations and that the automatic renewal of our annual subscription caught you off guard. When members sign up, we offer a 30-day free trial period along with a 6-month money-back guarantee so members can try us out for up to 7 months and virtually pay nothing if they're unsatisfied. Members can simply reach out and request a refund within 6 months of being charged. After this, memberships are set to automatically renew every year on the date of your initial charge and while we don't send out renewal notices at this time, members can access their account at any time during their membership to turn off the auto-renewal feature or cancel their subscription immediately. Our support team is also available to provide assistance with this or anything else our members may need. As per our Terms of Service, renewal fees are non-refundable, but I do want to clarify that we offer a two-week grace period, not a 30-day grace period, so members can cancel or get in touch for a refund within two weeks of being charged if they no longer wish to continue their membership. Unfortunately, requesting a refund of this charge five weeks after it processed would place your request outside of our refund period. Again, my sincere apologies for any disappointment or frustration this situation has caused. Our goal has always been to help our members travel to amazing destinations for unbelievable prices, and we strive to give outstanding customer support to facilitate our members' success. If you have any questions or would like to discuss your account or the charge in question further, please reach out to us at [email protected] so we can assist you.