NextStepReviews of nextstep.com

Nextstep is a wonderful program i achieved and learned alot thank you to all of my instructors they were very helpful words can't express my Gratitude

It was a lot to learn at first. I think there should be a little more hands on training. The skills may be simple enough but they need to be preformed correctly. I am taking a second practice mock exam since I didn't pass the first one

Repetition of e-mails and text about the same subject (It is overwhelming) Unprofessional coach- Coach ask you a question and 10 minutes later calls you back because she went to tell somebody at NextStep. Scary situation. (But there is nothing to hide at least at my side of the story) Communication and expectations are not clear. Also coach set up for an appointment send you an e-mail and text confirmation about your next telephone training with your coach but one day before call you and get upset because you did not answered the phone for your meeting. This type of mistake is constantly. I wish they fix it. Training class: Training is scheduled but trainer or teacher doesn't show up to class. No e-mail of cancelation or being late are received. No body at NextStep answer the call when you call to get clarification about the trainer being late or class being canceled. There no apology not even when you tell them that you waited for 2 1/2 hours. I didn't want to leave this review but I guess is NextStep protocol.

Everyone from my Mentors to the Nurse Jessica Finch and Alexis I did my Clinicals with, everyone has been extremely helpful with the process. If I had the chance to do Clinicals all over again.... I would definitely do it!!!!

I feel like I was screwed over multiple times just to end up having to pay back full tuition as a single mom trying to provided for my child and barely being able to stay afloat. This company says they are here to help but they aren’t. When you don’t agree with there views they either push you to the side or bully you into what they want. I would never recommend this company for anything.

Nextstep helped make my dreams of becoming a CNA come true! You guys rock, thank you so much

This is NOT a good program. To begin with, there are several issues with the app. Should be more difficult to accidentally exit a lesson or knowledge check because you have to redo the whole thing if you accidentally leave, even if you were on question 15 of 15. Makes completing skills take hours sometimes. App restarting in the middle of things is also frustrating and happened frequently. I had such a hard time making progress in the skills sometimes(due to technical difficulties not to do with me), I thought this program must be a scam just trying to get my money because there was no way I was going to graduate on time with as frequently as I was having problems with it. My "mentor" was a joke. The first one I was assigned to kept missing our phone appointments, so I was assigned a new one, but I had already been in the program for 2 months at this point. My new mentor constantly reminded me of what I needed to get done, while forgetting any bit of information I gave her(such as my beginning date being incorrect. My starting date was entered wrong and my deadline was extended to reflect that, but the start date was never changed. Even though week after week I explained I had been in the course 3 weeks less than what the date said, she never remembered and week after week would say things about me being so far behind when I wasn't.) Felt like nothing but a name on a piece of paper to her. I was scrambling after my childcare canceled on me last minute, thinking I was about to lose my place in the program because my mentor said I wouldn't graduate on time if I didn't make these lab dates. I reached out to my mentor and she gave me no indications that I could still reschedule. Left me losing my mind for that whole day and the next. Then I get a text message from her asking about rescheduling the labs like it was no big deal and we could have done that in the first place. That was the last straw. This program is a joke and I will tell everyone I know that they should not enroll. I was a CNA for 8 years in Idaho and was using this program to recertify in Oregon, and I very much regret it. It is not even worth being "free" for all the headaches and impossible deadlines.

This has been a pretty stressful experience so far. Once labs began everything was fine the first two days, but after that it was extremely unorganized. The instructors were not ready to instruct and they let us know that they were just thrown into teaching the labs. The way the labs were set up did not work for our group. We had a bigger group then usual, and the students need to film each other performing the skills taught. For some, English is not their first language and these skills were much harder to pick up and it felt like the the instructors weren't there to help, leaving it to us students to take the time to film the other students and then help teach them the skills which burned so much time and made it so everything could not get filmed. Some groups had four people in it and some skills were 15 mins long. This made the process take forever to film your skill and move on to the next. We did not get everything shown that would be tested within those four days. Which means we had to come back the next week, and some people still didn't finish. Since we all have lives outside of next step and current jobs, which we have to take time off for these labs, made this even more stressful. One of the instructors was very rude to some of the students. Her tone and the way she was talking to us was like talking down to us. Overall this experience so far has been stressful and I am worried when it comes to being state tested. I know my skills, but the steps need to be exact and some skills I only ran through one time. Hopefully it'll all work out and not be a big waste of time.