BUYER BEWARE: Nextie’s "Warranty" is a Myth (NXT45CRX Rim Review)
If you are considering buying carbon rims from Nextie.com, you need to know exactly how they handle manufacturing defects. Spoiler alert: They don't. They will ghost you, mess up your timeline, blame your riding style, and ultimately label a dangerous structural failure as "normal wear and tear." Here is my firsthand experience with a pair of Nextie NXT45CRX rims, purchased through their official distributor (velo-baza.com). The Product & The Defect The Issue: Total disintegration of the carbon braking surface. The Asymmetry: The defect appeared on both rims, but exclusively on the left side of each wheel. The Timeline: The degradation started within the first month of riding (after just 1,000–2,000 km) and completely failed under 10,000 km of total dry weather use. The Nextie "Warranty Support" Playbook: What to Expect If you ever have to file a warranty claim with Nextie, here is the exact script their support team (specifically Alice Yang) and distributors will use to avoid taking responsibility: Step 1: The Distributor Ghosts You. When the defect first appeared, the distributor promised that Nextie would cover it if it got worse. Once it got critical, the distributor dragged the case out for 2 months and then completely went radio silent for weeks. Step 2: Blame the Rider. Nextie's engineering team immediately claimed the failure was due to "continuous braking" and sent links on how to ride a bike, completely ignoring that I am an experienced mountain cyclist with 60,000+ km on other carbon wheelsets with zero issues. Step 3: Invent Alternative Math. Nextie claimed the rims had been in use for "over two years" based on the ship date. In reality, the actual riding time was less than one year (the rest of the time was spent waiting for their shipments or trapped in their 2-month customer support loop). Step 4: The "Normal Wear and Tear" Getaway. When confronted with hard evidence, tracking numbers, and photos of the asymmetrical failure, Nextie simply stated: "The wear on the braking surface... is considered normal wear and tear." Since when is a completely destroyed braking track under 10,000 km considered normal? Step 5: The Fake Compensation. Instead of honoring their lifetime or standard warranty, they will try to upsell you a "crash replacement" discount so you can spend even more money on their faulty products. Summary for Potential Buyers Takeaway: Nextie makes sub-par components and completely refuses to stand behind their warranty obligations. They will gaslight you, distort facts, and shift the blame onto the consumer. If you value your safety, your time, and your money, stay away from Nextie. Buy from a reputable manufacturer who actually respects their customers and understands basic physics.
By Denis M.