Poor .
Poor .. Bought over 100 leads .. Im not a novice .. Poor connection rate .. Customer service much better than leads .. Its the customer service that gives it 2 stars !
By Anthony
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
173 reviews
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NextGen Leads (nextgenleads.com) has 173 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
173 approved reviews, newest moderated first
Poor .. Bought over 100 leads .. Im not a novice .. Poor connection rate .. Customer service much better than leads .. Its the customer service that gives it 2 stars !
By Anthony
Asked for my account rep to call me back and was ignored . This was after I was told I will receive a call by them .
By NG
Spent 200 dollars on a transfer To be told he wanted to spend 0 dollars on his premiums They gave us a problem about creditback
By John
NextGen is a love - hate relationship. I love how clean and easy the process is. It's the primary lead source from my office so I'm stuck. But it's made me so much money. At the same time, I did lose money too. The times where the lead is a bad lead like a bad phone number it was hard to return. I paid $50 for a lead named "TheUniversity OfTexas" 999-9999 number, returned it, then the return was rejected so I had to message them and she had to get the manager to approve it. However, I absolutely loved/love my agent, Lisa M. - she has made it so much easier and much more effective for me. I'd give her personally 5 stars for sure!
By Gina
I have received over 80 leads in the last three months and haven't close one lead. Lots of incorrect numbers and over 40% never requested insurance, several no answer. I have spent several hundreds dollars and no return on my money. The 5 % that answers the not qualified "health insurance".
By D.H
Leads are distributed to too many agents, sometimes within the same company. Leads often do not match up with correct filters (Income set at $65,000 or above, lead states income from $19,000 - $39,000, etc). Haven't been a fan and have looked elsewhere for more exclusive leads
By Spanky
I would not invest a dime in the future, very bad info, you only reimburse 10% of a lousy lead, I get return policies all day long, the fact is that does not seem ethical to make money off bad information FAIR ENOUGH?..... besides this issue, customer service is really bad, condescending, not willing to help. hey guys don't get me wrong I bought leads for you in the past, in December last year, great experience...... these days seems like a completely different company overall.
By Eduardo
None of the leads turned in to anything, most would not accept calls or call back.
By Michael