Rizaldee Balza Exceptional Customer Service
Rizaldee Balza has provided me with superb, fast, and constant customer service. What she says she will do for you, she does it or makes sure it gets done. Exceptional customer service!
By Kyle
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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173 reviews
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NextGen Leads (nextgenleads.com) has 173 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
173 approved reviews, newest moderated first
Rizaldee Balza has provided me with superb, fast, and constant customer service. What she says she will do for you, she does it or makes sure it gets done. Exceptional customer service!
By Kyle
Great service, but not crazy about the "bad lead" return policy. I understand there's no practical way for them to confirm every bad lead, but it's tough to swallow when you pay up for a high priced exclusive lead and get a bad number, or someone who wasn't even close to meeting the parameters you've set. Their Customer Service is good and responsive.
By Mike
Worth it if you have money to spend on it.
By Brian
Great Customer Service
By Godfred
NextGen has always been extremely responsive to me. When I send my email to support, it is answered timely, in a friendly manner, and they understand what I am asking. They are overly helpful!
By Jennifer
One of the most professional companies I have ever worked with. They not only provide quality leads but quality customer service also. The on-boarding process was smooth and seamless and the continuous optimization of my sales campaigns have been impressive. My company has seen tremendous growth in sales since working with this company!
By Morgan
Response from NextGen Leads· Oct 10, 2019
Thanks for the review, Morgan! We are so glad your lead buying experience has been beneficial to your company's growth. We look forward to growing with you!
Too many bad/disconnected numbers, all returns were rejected, lead quatlity is poor and filters are rarely met
By David
Response from NextGen Leads· Oct 10, 2019
Hi David, Thank you for the feedback. We have been gathering insight as to what can be improved with our return policy over the last few months, and I am glad to inform you that changes have been made that will greatly improve the customer buying experience. If you would like to revisit your campaign or find out more about the update, please reach out to us at [email protected].
Lisa is always on top of everything, she answers right away when ever I have issues and is constantly trying to better our campaign.
By Mark