The team is always very calm
The team is always very calm, cool, and collected, as well as friendly. The negative feedback is that I often have to call 2-3 times to fix one mistake, as it is rarely fixed to completion on the first try.
By customer
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From Self-Order Kiosks and mobile ordering to traditional POS terminals and digital signage, NEXTEP SYSTEMS offers the complete, integrated POS solution. With Self-Order Kiosks as the centerpiece, the NEXTEP solution empowers guests to check out faster, resulting in bigger check totals and higher sales volume. NEXTEP’s self-order solutions drive revenue for food service operators by streamlining operations and transforming the guest experience. Intuitive and personalized ordering flows and faster speed-of-service not only increase guest satisfaction, but also attract guests who otherwise would have been deterred by long lines.
NEXTEP SUPPORT (nextepsystems.com) has 14 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2 reviews with 4 stars · Clear filters
The team is always very calm, cool, and collected, as well as friendly. The negative feedback is that I often have to call 2-3 times to fix one mistake, as it is rarely fixed to completion on the first try.
By customer
I would give a five star except we do have a couple of issues like when we're trying to get things changed it seems like we have to call two or three times sometimes or email two or three times before it actually gets taken care of for the most part we have a great experience with you guys and we're really pleased
By Subway