NextArrayReviews of nextarray.com

BEWARE. HORRIBLE COMPANY. My experience with NextArray has been nothing short of absolutely HORRIBLE. Summary: Their platform had a glitch that erased my VPS and Snapshots due to a "Glitch" in their billing/management software (even though I recently pre-paid a year for multiple VPS servers) and their support team does not seem to have any plans for resolving the matter in any reasonable way that would recover the data or make up for the thousands lost in developer fees and potential-clients loss. More details: We purchased additional snapshot storage and created snapshot backups for our VPS. While restoring a snapshot, there was a "Error" message on the NextArray platform that erased my entire VPS and snapshots. Screenshots of NextArray admitting this as a "Glitch" on their platform is attached to the review left on their google business listing when you google "NextArray, LLC". I would add it here although there's no upload option. My original support ticket was ignored for about a week, after following up multiple times. I finally got in touch with somebody named Richard Adams via Discord after posting a complaint about being ignored for a week(and the complain was deleted from discord almost immediately, I wonder how many more complaints they delete) Richard is listed as the company's CTO(Probably the owner) and promised a 24hr response from the dev team. The team was absolutely unhelpful and has been mostly unresponsive with zero sympathy. Absolutely horrible customer service. I followed up with a message to Richard asking for an ETA on data recovery on 11/18 (two days ago) and have been ignored. The support staff is forwarding my issue to the "Concern Team" which based on my experience of originally being ignored for a week, feels to be their way of saying "We don't care and plan to ignore you" I am sharing this experience in hopes that others can avoid the potential of experiencing the same loss. So again, BEWARE. I would hate to hear of anyone else having their Website, VPS, AND Backups erased completely while having to deal with a useless "customer service" team. I've had a very stressful week caused by NextArray. I can't wait to read their corporate cleanup reply asking me to send them an email as if they cared or would compensate my loss, acting as if their horrible handling of customer service matters is abnormal, possibly trying to blame it on me even though my screenshot proves otherwise... or even best, maybe they ignore this hoping it goes unnoticed although it won't be ignored as I share my experiences on every platform possible so that people like you reading can ask yourselves if using NextArray would be worth the risk of going through a similar experience that I am going through.

What wasn't wrong? Initial ticket was opened and it took them over 3 days to give a response. I run a hosting company myself and make sure to response within 5minutes of a ticket being made. 3 days is absurd. I paid for colocation and the server has been at the DC for about 3 days now and I have yet to hear anything from them. Overall terrible support. Obviously I had to ship the rails however regardless whether the rails were there or not they still had 24 hour response times on tickets and insist on charging you a boatload of money for the littlest of things such as: $150 for an immediate derack fee $150 for immediate hands on fees (Yes this includes pulling a power cord and plugging it in)

good speed！continue

I bought it when they replaced the backend panel for the first time on their website. After the purchase, the internal network IP displayed by the IP has no external network IP address. After I opened a ticket to ask, the server was recreated after about 28 hours, and this time it showed up fine. Not bad overall, after all I got a year of service for less than $10, you can't expect more at this price point.

Bought a server with a service inside, never received it and he closed our account without a reply or notification, richard the owner is an entire idiot. His support more. 100% Scam, ill report it to all italy banks and his banks Good job Update: The company is also a lier, saying i was using to for spoofing and is absolutely not true, he said in chat that servers works also for spoofing but we don't need that, so they are selling illegal products.

Abysmal. Paid over $100 for a server on 17th January. Despite being 48-72 hours delivery, there is no server and since requesting a refund. The company said they cannot find my payment, despite a paid invoice in the client area and email confirmations from the payment provider and their system. It is a consistant battle to even be acknowledged and despite weeks of leniency regarding the refund, there is no sign of a refund and only unprofessional behaviour. If i were you, avoid NextArray like the plague it is and find another provider. If TrustPilot requests evidence of my claims, I have full proof available and will provide it. This review is staying and is an accurate account of my experience with NextArray.

shocking customer service, Online chat states they are online but its been 3hrs with no reply. Take forever to deploy servers.

I am very disappointed with my first experience with Nextarray. It looks like you have lost my server with a cost of over $2,500. You reply to tickets very slowly, 3 days I waited for a reply to find the server and still not found, no photos of server and labels. My service is showing /29 block instead of /27 and also bandwidth is showing 100MB instead of 1GB. You have 4 hours to get the photos before I escalate this and I will have to have someone in New York arrive at DC to inspect the server and remove this. I will be looking for a new company for my New York needs also unless you hurry up and resolve this issue. I am very frustrated I live in the UK and you have such slow support. From one very very angry customer!