Very good customer service and helpful…
Very good customer service and helpful tips
By Jesus L.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NexGen Home Loans was created simply to bring something different to the mortgage industry. Mortgage customers for years have had to choose between low rates through an online digital platform with a lack of customer service or a local loan officer that can provide great service but at a higher cost. NexGen Home Loans is here to to bring you both. Yes, BOTH!We want to provide our customers with not only the best service but the best interest rate and terms. We combine the human touch with technology to deliver an experience that is second to none.
NexGen Home Loans Inc. (nexgenhomeloans.com) has 35 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
35 approved reviews, newest moderated first
Very good customer service and helpful tips
By Jesus L.
From start to finish and through any barriers NexGen Home Loans and Dustin made the process very simple. I would highly recommend NexGen Home Loans Inc. Top service and Dustin is a great communicator.
By Rodrigo V.
Response from NexGen Home Loans Inc.· Nov 10, 2020
Thank you Rodrigo! We are appreciate the wonderful review!
Dustin made the refinance process quick and easy! Great experience!
By Catherine S.
Response from NexGen Home Loans Inc.· Oct 14, 2020
Thank you Catherine! We are glad you had a great experience!
Our experience with NexGen and Dustin King could not have been any better. He was fantastic to work with, available, answered all questions, professional, caring, kept costs down, extremely efficient, made closing happen quickly and conveniently, and he went above and beyond (two examples of many - spent hours on the phone with our insurance company and reduced our costs even to the very last day). I would highly recommend him and NexGen. We had started with another loan company but that was not going well. Dustin was highly recommended so we switched to him. Best decision ever.
By Debbie H.
Response from NexGen Home Loans Inc.· Sep 14, 2020
Thank you Debbie! It was a pleasure working with you!
Dustin King was excellent with our refinance Everything was quick and painless Thanks so much
By Ray P.
Response from NexGen Home Loans Inc.· Aug 26, 2020
Thank you Ray!
Dustin King was very professional and knowledgeable. His response time is very quick compared to others and patient in answering all the questions. He has a friendly attitude and not pushing on anything. He also suggest alternative options as well to help understand what all options are available. Thanks!
By Hari J.
Response from NexGen Home Loans Inc.· Jul 7, 2020
Thank you Hari!
The closing process was so easy and very quick. I especially enjoyed the notary to come to us instead of going to a title company to close which takes a good part of the day. Thank you again
By Kari M.
Response from NexGen Home Loans Inc.· Jun 29, 2020
Thank you Kari!
Super fast and great rates
By Anthony M.
Response from NexGen Home Loans Inc.· Jun 26, 2020
Thank you Anthony!