New York Iconic CruisesReviews of newyorkiconiccruises.com

Do not book this bus. The price was cheap and so was the service. Apparently they are a new company and have bad customer service. We waited at one of the locations for 30 minutes for our first pick up and the bus never showed up. Another company worker said to call them to see when they were coming, and no answer. Thankfully another worker said to go up to 47th st to the starting point. We walked up there and boarded the bus and waited in the hot sun and burnt our legs on the seats. (There was no available seats downstairs.) About 30 minutes or so later they said the bus is broken and we have to wait another 40 minutes for the next bus to pick us up. Being in the upper 90's we decided not to take the bus due to the uncomfortable situations. Asked for a refund since we didnt even get to ride and they declined.

Just today we got attacked by one of your drivers! He almost hit our car from behind and when we stopped, the driver punched the car with his legs, my b/f came out and got spit on and then punched to his chest. The driver was screaming: “You can do nothing with me!”. We blocked his way to call the police but other people freed his way,and let him move back. He fled the scene by the time police came! And he had people on the bus. How can you keep so mentally ill people at work? This person is violent and dangerous to other people!!!

Picked this Groupon in order to utilise the on and off bus option. The first bus skipped several stops and was heading to a pier for its boat tour. We as well as other passengers had to ask to get off at sooner stops. When we got back on we asked for a certain stop and were instead taken to the pier for the boat tour. Would not recommend.

They are a scam. Bus never showed. I got a two day ticket. My receipt says two day ticket but the dates are only good for one day. I called the number on the bottom and he answered just hello and told me not to worry about the ticket. All of the other services that are legit have an app you can use to track where the buses are so you know how long you’ll be waiting. Should have been my first clue

It was really great

David, the tour bus driver, is an absolute gem! He truly cares about the people he helps, always bringing warmth and positivity to every trip.

Really disappointed, we were told the bus was about to leave and we ended up sat on it for an hour and 35 minutes before it left. Another bus turned up and they tried to get us to switch but we could see there were no seats together. We missed lots of stops on the tour we’d paid for, the bus cut routes off the tour. No liberty statue, soho or the rockerfeller. The driver drove so fast we could hardly take pictures. Waste of money! I won’t be recommending this to any of our friends and family due to visit. Save your money and go with Top View. We’d gone with them all day and they were great. Only wish we had done their night tour instead

Would have given it zero stars but unfortunately they wasn’t an option . Please do not fall into the trap and believing the charm . I bus won’t be leaving in 10 mins or probably in the next 90 minutes . I Staten Island ferry does go near the Statue of Liberty we passed it . The bus is not free it will cost you an extra 20 $ . Don’t ask any of the representatives what time the trip that should have left an hour ago goes because they will just lie . Don’t bother asking for a refund you’ll not get one . Some many people on one trip told complete lies thus company is a disgrace . Waste of time emailing them they will not reply . One gentleman had the right idea and contacted his bank to cancel the transaction. Avoid at all costs you’ll be gone for hours not 60 minutes !!!!