New Yorker HotelReviews of newyorkerhotel.com

Upon arrival the hotel charges you a facility fee for international calls and WiFi which should be included in any basic hotel. They will gain your credit card details for this. You are then directed to the club Wyndham desk with staff members trying to give a gift of a seven night stay in their hotel which is a clear time share promotion for a two hour presentation. The international calls as part of the facility fee may in fact be useful for contacting your credit card company on the next part of the hotel’s scam. They will place a letter in your room with a fabricated allegation that you have smoked in the room. Often this will be after you have completed a lengthy flight and they will not waive the charges. Despite the hotels insistence of trying to combat the alleged smoking inside rooms they don’t seem to care of the strong majrauna smell in the lobby.

We arrived at the hotel around 2:00 AM on March 10 after an 11-hour flight and another hour of tram travel. Before arriving, I had sent several messages asking about early check-in, and every time I was told that when we arrived the hotel would try to help us. Since it was my first time in New York, I arrived already stressed and exhausted, expecting at least some understanding. When we got to the hotel, we were told that the hotel was full and early check-in was not possible. I politely explained that we had just completed a very long journey, but the only answer I received was that maybe something could be available around 9:00 AM. While I was trying to sit in the lobby to look for another hotel using the hotel’s Wi-Fi, we were told that we were not allowed to sit and wait in the lobby. When I asked why, the only answer I got was “sorry.” No explanation, no empathy. With three large suitcases, in the middle of the night, we had to go out into the streets of a city we didn’t know. The streets were full of homeless people and drug addicts, and we were honestly scared. We did not know the area, and without internet access we couldn’t even find the hotel we tried to book in a hurry. Around 4:00 AM, desperate and exhausted, we returned to the hotel and explained the situation again, but the responses were unbelievably cold. I have traveled to many countries, but I have never seen people say “sorry” so often while showing so little empathy. We sat in the diner area while my son went outside to look around to see if there was another hotel nearby. I waited in great anxiety until he came back with no result. We went to the reception again, and this time we were told that early check-in might be at 10 or 11 AM — or maybe not at all. When I said that another staff member had told me something different before, I received another empty, emotionless “sorry.” Around 8:00 AM new reception staff arrived. Hoping for more understanding, I explained everything again to a middle-aged gray-haired woman named Marina. She told me, in a very patronizing tone, that the hotel was full and our room would only be available at 4:00 PM. At that moment I realized I could not stay in this hotel anymore. We left again with three suitcases, completely exhausted, and finally found another hotel, Chelsea Rooms. When we explained the situation there, the receptionist said the housekeeping staff had not arrived yet — and she personally cleaned the room herself so we could rest. That simple act restored our faith in humanity. Later that evening we returned to the New Yorker because our reservation was still active, but when we entered the room, we saw that the bed was extremely small and there was not even a refrigerator. At that point staying there became impossible for us. The next day we returned the key and asked for our $500 deposit back. We were told that Booking.com had to send a cancellation confirmation first. Two days later, after Booking.com confirmed they had sent it, we went back again, but instead of refunding the money, the hotel said the process would take time. Six days later I went again and asked to speak to the manager. A young man named Anthony came and repeated the same sentence: “it will take time.” I asked at least for proof of refund, but again I heard the famous “sorry” — and they said there was no document. When I insisted that every refund must have a record, he said he would call the manager. I waited standing for 15 minutes, and the same person came back. The manager never even bothered to come. I am still waiting for my refund. I have traveled to many countries that Americans call “third world,” and in many of them the service quality is much better than what I experienced here. At least when people say “sorry,” you can see some real emotion. The phrase “sorry but not sorry” must have been invented in this hotel.

This rating is only for the customer service I received from Nada, the gentleman working on lost and found this morning 2nd march, house keeping lady who handed in my lost item and also the house keeping lady working in the lobby area on Sunday 1st march. Without these you would score 2 stars. I recently stayed at the New Yorker Hotel and unfortunately left my high valued hair styler inside the room safe. When I realized, I reached out for help , but after dealing with several different staff members in person, I was passed from one person to the next with no real effort made to locate my item. A few front desk employees seemed bothered by my requests to double-check all possibilities- I left without even being given a report case number. I went home feeling frustrated, unheard, and convinced my item was gone for good. I was devastated. Then I spoke with Nada, the Assistant Manager — and everything changed. From the moment she picked up the phone, I could hear in her tone that she genuinely wanted to help. She didn’t rush me or dismiss me,instead, she asked thoughtful, specific questions and gathered every detail she needed. For the first time, I felt like someone was truly taking ownership of the situation. Within 10 minutes, she called me back , she found my hair styler. It had been accidentally logged under a different room number (an honest human error), but she sorted it out immediately. She even arranged for the Lost & Found team to contact me personally to verify the item, ensuring it was indeed mine, confirming it also my email to ensure images matched. Nada made me feel like more than “just another tourist who lost something.” She showed care, professionalism, and genuine dedication ,qualities that are rare and deeply appreciated. Thank you, Nada. The New Yorker Hotel is incredibly lucky to have someone as caring, capable, and committed as you on their team. I will forever be grateful .

when you travel to USA and in particular New York you will inevitably experience hidden charges. We stayed for 4 nights at the New Yorker Hotel and on check in were presented with an extra charge of $160.68. This charge consisted of a Daily Facility Fee of $35.00 a Facility Fee Sales Tax 0f $3.11 and a Facility Fee City Tax @ 5.87% amounting to $2.06. Multiplied by 4 nights it came to the total mentioned earlier. on questioning the receptionist I was told it was for Complimentary Premium Wi fi, Access to state of the art fitness centre and usage of the business center which includes computer access, printing, scanning and faxing. Despite the fact I did not request,require or planned to use any of these services I had to pay them to stay. On going to my room there were dirty towels on the floor of the bathroom and we had to go down to reception to get another room. When leaving our flight went later in the evening so we asked to leave our bags at the hotel. Despite NEVER EVER having been charged in any country on business or pleasure for looking after a case i was charged $5 a case. All of these costs were unecessasry and gave us the distinct impression of wanting to "rip off " the customer. The hotel was centrally located but that is all this hotel could offer us. Avoid if other choices are available.