New World DiamondsReviews of newworlddiamonds.com

They took 3 weeks to ship the product and then they shipped the wrong product and the customer service is terrible.

Terrible customer service

The earring looks great. The threading on the stem of the diamond is faulty

Great and quick responses from customer service but the band they soldered for me looks messy the quality of the bands are not great. I hoping to get refunded the cost of the band $399 and Ill have to have the diamond transferred to a better quality band.

I sent an e mail since the day I received the ring to return but don’t get reply yet!

I bought the 5ctw diamond tennis bracelet. The diamonds were not the size described on the website. They were supposed to be 2.8mm but measured with a precise scientific caliper they measured 2.17mm which is in line with the advertised size of the 3ctw bracelet. I returned the item hoping to get the correct size and the seller said that was the correct carat weight. I asked about the discrepancy in what was advertised and was informed that they did not need to answer that.

I am so disappointed to leave this review and so incredibly disappointed in this company - DO NOT BUY FROM NWD UNLESS YOURE PREPARED TO BE RIPPED OFF. We bought a $3400 ring less than a year ago. It’s an eternity band, so 12 diamonds total all around. After 4 months of wearing it, a diamond fell out. I reach out to NWD and had to pay $250 for it to be fixed even though I did nothing that could’ve caused this issue. 1 time I could’ve forgiven and let it slide. However, less than 4 months later ANOTHER diamond fell out. Mind you, I am soooo careful w this ring. It’s what my fiancé used to propose and I don’t even wear it in the shower, to cook dinner, etc. - especially after the first incident. For 2 diamonds to fall out in 8 months is just ridiculous. Especially considering that they totally changed the setting (without consulting me first) after the first time to “make it more stable” — and still we’re in the same position only a few months later. The need to change to a new setting the first time alone shows that this was a NWD error that should’ve been covered in the manufacturing warranty but no, I had to pay. You’d think now that it happened a second time, finally NWD will admit it’s their fault and not make me pay for repairs. Nope, they’re trying to get more money out of me to fix it. I even took the ring to a jeweler last week to inquire about why the stones keep falling out and they told me that it is 1000% due to how the manufacturer set it & that due to the placement of the stones it will CONTINUE to happen. So what, I’m supposed to keep returning my ring to NWD every six months and paying an additionally $500/year to them in repairs forever??? At this point I just want my money back and CLEARLY deserve their so-called lifetime manufacturing warranty. I have reached out to customer service multiple times and not only will they not refund any of my money, they are going to make me pay for the repair again!! And they again have said they could change to a more secure setting - which begs the question, why wasn’t the setting secure for the original ring that I purchased? Plus, they claimed they made it more secure last time so how could I possibly trust they will if I pay them more $$ to do so again... Bottom line- I’ll never purchase from NWD again. What should have been such a happy happy ring signifying my fiancé and I’s love has become such a pain and headache, The ring is clearly defective and it’s clearly the manufacturers fault yet they refuse to abide by their own warranty and on top of that, still want to make me pay for the repairs a second time for something that was never my fault. I wish I never ordered from them.

The size of the diamond is much smaller than the first one I purchased. Customer service did not give any discount for it.