NewtraveltripReviews of newtraveltrip.com

DO NOT BOOK THROUGH THIS WEBSITE! I made the mistake of booking a trip through newtraveltrip.com a couple of months ago after I saw some positive reviews about it online and on social media. They never sent me my tickets so I called multiple times as my trip was approaching and I kept getting told I’d receive the tickets that night over email. It got to a week or so before my trip and I decided to call and finally cancel. I was promised I’d get a full refund and even received an email with the confirmation. It is now 2 months after my canceled and I still have not received my refund. I still call and they tell me they’ll call me back because “they have to check with their manager” or because “the team that processes these is not in”. Do not make the same mistake I made.

Frustrated!!! I never give bad reviews but this time I'm out $1078.30 and I have to say something so people will not have grief like I do. I booked a first class United flight thru Newtraveltrip.com on 4/28. On 4/29 I called to change my flight( also having purchased customer support pkg $29.90 for insurance) Romano changed my flight to American charging me an additional $871 for taxes😲for two one way first class tickets, totaling 2100$++. Romano said I would get my refund within 48 hrs and it's been 19 days so far...no refund!!! And United airlines has no confirmation number under my name. This is a mess. I shouldn't have to worry about this business transaction if Newtraveltrip.com was a honest reputable company. Furthermore, the customer service number provided makes it almost impossible to reach some one who can actually help me with this loss. If you want to be safe....do not use the Newtraveltrip.com website. I'm so upset about what has happened.

JUST HORRIBLE!!!! PLEASE DONT BOOK WITH THEM! I bought two Flights for my Fiancé and I, they flights were never ticketed, i gave them a Call, and i Actually had to Call 3 times that same day for them to actually take it because the first 2 times they had me on waiting line to finally send me to Voicemail. When they finally answered my phone call I explained to the person my flights were never ticketed and that it had been 3 weeks already since i had bought my flight and still no signal of the E-ticket. He told me i had to sent an email to customer service, which i did and they said i was expecting to receive those E-tickets in the next 24 hours, but I never did so I emailed them again, same response they had me like that for 3 days! And i never got them, I ended up asking for a Refund that they've postponed for the second time already, it's been 2 weeks and they still haven't refund my money! A damn refund doesn't take 2 weeks!! WORSE SERVICE EVER! TOTAL SCAM!

Emailed was sent back no address by that name. No one answering phone left a message first time. Second third and fourth time number would not even connect. Attorney General needs to investigate. Total scam.

Its been 3 months since I requested my refund. They refunded only part of it soon, but the other part is still not refunded yet. It has been 3 months and 5 times of asking. The last response was just the same words as the one before that, but all red. Calling them is not even better, all the servers I had are all with a very thick indian accent, impossible to understand.

3/24/2021 Cancelled flight confirmation # spoke with Peter . Received email confirmation for refund and new corrected flight information 4/7 called for status update on refund 14 to 21 days before refund is returned 4/26 called for status update on refund within 3 to 4 days Jack?? 5/3 called to check status of refund since it has been 5 days. 5/14 called to check status of refund since it has been 9 days since my last call to inquire of my refund Jack. Advised it’s in the process asked to speak to a supervisor since it’s been 37 business days since confirmation of refund notification was received. Jack advised no one was available to speak to me. I requested a manager or supervisor call me asap to resolve this issue.

A complete scam. My trip is in two days when they called to tell me “your flight is not confirmed.” I told them they had to find me a new flight and they said they would for how late the notice was (I booked the trip 5 months out). I got a call a bit later saying it was confirmed and I was going to get my flight information via email. When the email never came I called back and was told if I wanted that flight I had to pay $800, so when I asked for a refund I was told “we can give you a credit”. Bite the bullet and pay the expensive amount through the airlines company cause today and $400 later on a flight one day earlier than I expected is not worth it,

Scammers!!! Not a legit business! Don't book with them. Book directly with airlines!