Great customer service
Great customer service, attentive with a fast response and expedited items to fulfill the needs of our situation. Thank you so much!
By Chee L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
482 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
NEW TOWN SPARES (newtownspares.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 403 reviews with 5 stars · Clear filters
Great customer service, attentive with a fast response and expedited items to fulfill the needs of our situation. Thank you so much!
By Chee L.
Ryan was great to work with. Great communication and an all around good guy that you'd want to have a beer with. He was very patient and provided answers while I flip flopped on shipping a couple times. Items were as described ahead of time. Based on my experience, I will be definitely coming back for future hardware needs and encourage those reading this to do the same.
By Deputy
Excellent communication and service.
By emily
High Quality and Wide Range Stellar Customer Service
By Gray
I had never heard of Newtown Spares before, and so I was skeptical in ordering. Furthermore, there are a couple of poor reviews, and that certainly never helps to alleviate anxiety. HOWEVER, I ordered a Hard Drive for less than what everyone else had been asking, and it arrived quickly and was packaged well. Although refurbished, it looks Brand New, and works as expected. In addition, because of my initial reservations, I actually called in order to both confirm my order, and once again to confirm shipment. Both times, I reached a LIVE, friendly, helpful professional either immediately, or received a return phone call within minutes of trying. In summary, I believe I have found an up and coming computer hardware provider that is working diligently to make loyal customers, and perhaps simultaneously work out some “new kid on the block” kinks. I am taking the time to publish all this, because as an online retailer myself, I too know the challenges of getting up and going, overcoming trust issues, and overcoming negative reviews that perhaps were the result of an honest mistake and an overzealous customer. My recommendation, BUY WITH CONFIDENCE as they seem genuinely interested in pleasing customers and building a reliable company into the future.
By J. R.
I had an issues with getting only partial of my order. Once Daniel reached out to me , everything straightened out.
By GTexas
The item arrived in excellent condition, brand new, in a sealed and unopened box. It works perfectly.
By Rodney H.
Great service and support
By Frank P.