Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
482 reviews
NEW TOWN SPARESSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
NEW TOWN SPARES (newtownspares.com) has 482 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 33 reviews with 1 star · Clear filters
Product did not mention "Refurbished" online and once i purchased it, then they call me and say its refurbished and when i requested to reduce the price since its not new, they declined. my PC is a little old and its working fine except the hard drive so i had no choice or else i would have cancelled it. Shipping took for ever (haven't received yet).
By Naveed I.
Do not trust the prices listed on this site. I ordered a drive listed at $91, with a Google coupon for $10 less. The next day, I received an email claiming the item was "refurbished and out of stock" and was offered a "new" one for almost $200. When I questioned this, the "Account Manager" admitted via email that "condition is not mentioned on our website" for their listings. They intentionally hide the fact that items are used/refurbished to trick you into buying, then hold your money while trying to upsell you to a higher price. If you receive a "Sold Out" email from "Ryan" or "Thomas," don't pay the extra money. Demand a refund immediately. This is not a mistake, it is their business model. I was issued a refund. Regarding reply: trustpilot definitely reached out for details and I supplied them. You can see in their reply, they don't track stock or condition before taking your money.
By Sbarney
Response from NEW TOWN SPARES· Jan 13, 2026
We have requested for your information but I still haven't received anything from your end. You have already mentioned we provided you a refund. Let me address your concern related to the business model. Due to a high demand in IT Hardware products, there is always a possibility of error in managing inventory. We are specialized in EOL(End of Life) Parts and for that reason most of the Units are in multiple conditions, not to make it confusing, we always contact the Customer in timely manner to make them aware about the availability of the exact condition of the available Units. Thank you!
I purchased two Brother toner cartridges but one of them was an empty cartridge. Most likely they received a return and just repackaged as a new one. I wrote to request a replacement but was told there is only a 30 day warranty. So you basically need to open both boxes and test they are new. I lost $90 on this purchase with no satisfaction of resolving my issue. terrible business practice and customer service.
By walter E.
Response from NEW TOWN SPARES· Dec 18, 2025
Hi, Thank you for leaving a review. Based on our records, we sent you two new cartridges, which can not be returned for any reason if you have passed the warranty time provided at the time of purchase. Item was shipped after your acknowledgement, you were aware of the warranty. I understand that it can be frustrating however we have to abide by the rules to have a Just experience, not only for customers but for our employees as well. Thank you for you understanding. If you need any further assistance, my name is Ethan, the sales manager at New Town Spares, you can contact me.
First sign of trouble was waiting two weeks for a quote, no contact after I submitted a request. The quote was for new drives at a price way higher than the site posted (no condition was listed as to new or refurbished), red flag #2. Then when I called to speak to the most American sounding name ever, he had a heavy Indian accent, as did his colleague, red flag #3. He promised to send me a quote for the refurbished drives, and he did, later the same day.. however the price changed in 4 hours, it went up $402 per unit and they could fill only 40% of the order, for $9000 more than when we spoke..red flag #4, run don't walk, run from this blatant scam.
By GPH
Response from NEW TOWN SPARES· Dec 19, 2025
Thank you for sharing your feedback, After reviewing your case, we found that the delay in providing your quote occurred because we were low on stock and waiting for a new shipment to fulfill your full requirement. Our representative also attempted to reach you, but the phone number we had on file was unfortunately incorrect. Regarding the pricing and condition shown online, our website hosts over 1.4 million SKUs, and although we work hard to keep everything updated, changes in pricing, stock, and condition may not always reflect in real time. As for our team, we hire based on skills. Accent, ethnicity, or background is not our priority. Our staff is trained to behave in respectful manner, and if your experience fell short of that, please let us know so we can address it immediately. We want to assure you that we are not a scam. Your review highlighted areas where we need to communicate more clearly, and we are already taking steps to improve. If you’re open to it, we would greatly appreciate the opportunity to assist you further and regain your confidence. Thank you again for bringing this to our attention.
Very helpful and went above and beyond, thank you! Immediately provided details about supply, warehouse, shipping to help place the right order. To quick to review, sent lower tier products instead of the SKU ordered. They tried to gaslight me into believing what they sent was right and threatened to charge me for what they sent. I should have known it was a bait and switch by how easy the order was to place for something that was out of stock everywhere else.
By John W.
I bought the all in one. The wifi didn't work and there was no way to fix it. It was a used piece of junk.
By Sherry H.
Response from NEW TOWN SPARES· Jul 30, 2025
We’re disappointed to receive this review four months after delivery, without any prior communication or opportunity to help resolve the issue. We take pride in offering reliable IT equipment and working hard to support our customers when issues arise. Had you reached out, we would have gladly looked into the problem and explored a solution. Whether it was a return, replacement, or technical support. We understand your frustration, but we kindly ask for understanding as well. We're a small team committed to making a positive difference in our field, and reviews like this—especially without context—can be discouraging when we’re not given a chance to make things right.
It is missing the dongle.
By Kim R.
Response from NEW TOWN SPARES· Jul 25, 2025
We're very sorry the keyboard was missing the dongle. We’ve issued a full refund for the inconvenience. We sincerely apologize for the experience and appreciate your feedback.
they are crooks fakes they put us in hell we were going to the police but we got a refund finally stay away fro them they are fake selles
By nektor V.
Response from NEW TOWN SPARES· Jul 8, 2025
A full refund was issued as requested, despite the profanity and threats received from your end, including deeply concerning remarks. Our team handled the situation with professionalism and empathy throughout. We stand by our commitment to fair service and wish you well moving forward.
