Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10 reviews
Newtimes HairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Newtimes Hair is a trusted manufacturer and supplier of high-quality hair replacement systems, wigs, toppers, and hair extensions. All our products are made from ethically sourced human hair, and our extensions feature 100% Remy hair—cuticle-aligned for consistent quality and reliable performance.We work with more than 2,000 salons, hair clinics, and wig shops worldwide, providing products that are dependable, effective, and fairly priced. In fact, it’s not unusual to find our extensions priced one-third to half less than other long-established brands—without compromising on quality.With over 80,000 hairpieces in stock and ready to ship, we make it easy to get the styles you need, fast. Our factory and headquarters are located in China. However, to make things even more convenient for our European and US buyers, we have offices and distribution centers in both Europe and the U.S. That means faster local shipping, no customs delays, and factory-direct prices.At Newtimes Hair, we believe in keeping things simple and supportive. We focus on consistent quality, product innovation, and long-term value—so you can focus on what you do best: helping your clients look and feel their best.From installation to styling and maintenance, we offer everything you need to build and grow a successful hair business—all in one place.And for added peace of mind, we back our products with a 30-day free return or exchange policy and a 90-day product warranty.Contact us Globally:Los Angeles, CA: +1 -626-944-6618General inquiries: [email protected]://www.newtimeshair.com
Newtimes Hair (newtimeshair.com) has 10 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 7 reviews with 5 stars · Clear filters
Fantastic products and fabulous service. They guide you and help you with everything you need.
By Concha
Response from Newtimes Hair· May 28, 2026
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with our products and service. Our team is always here to guide and support you whenever you need us.
Promised that I could receive my 5 skin systems in 2 days. I didn't, but my next door neighbor did. Yup, they got my address wrong, failed to put down 11A but put 11 instead. When I brought the issue to their attention, they sounded pretty humble and promised to give me a free piece with my next shipment. Love their attitude.
By Siobhan H.
Response from Newtimes Hair· Mar 16, 2026
Thank you for your honest and sincere experience. Your support and feedback is what drives us forward and provide you with the best service and products!
Desde la comercial que me atendió muy atenta, el tiempo de entrega correcto, y el genero de muy buena calidad, muy satisfecha.
By Gloria S.
Response from Newtimes Hair· Feb 6, 2026
Thank you! Glad to know you love our product. We really look forward to s long-term relationship with you!
The lace front wig I ordered from Newtimes Hair is fantastic. The hair is perfectly straight and smooth, creating a natural look that my clients adore. You really can't find this quality for a better price.
By Nicolette T.
Response from Newtimes Hair· Aug 8, 2025
Hi Nikki, thank you so much for your kind feedback! We're thrilled to hear that your customers are loving the lace front wig. It means a lot to us to know our quality and pricing are hitting the mark. If you ever need support or want to explore more styles, we’re always here to help!
Como yo soy Boliviano, Erica es una vendedora increíble, muy amable y muy simpática. Las protesis llegaron muy bien, se hizo el pedido y llegó en el tiempo establecido. La empresa New Times es la mejor.
By Alejandro Illanes M.
Response from Newtimes Hair· Jul 3, 2025
¡Muchas gracias por tus amables palabras, Alejandro! Nos alegra muchísimo saber que estás satisfecho con las prótesis y con la excelente atención que te brindó Erica. Ella y todo nuestro equipo trabajamos con mucha dedicación para ofrecerte la mejor experiencia posible. Esperamos seguir siendo tu primera opción y atenderte nuevamente muy pronto. ¡Un cordial saludo de parte de todo el equipo de Newtimes Hair!
Been working with Newtimes Hair for about two years now and my clients have been overall happy with the hair that is being provided. My shop, DesignX Hair Creations Inc, is located in Burbank,CA and having a warehouse close by is a real game changer. I’m able to purchase stock units right away and get them shipped out with next day delivery. As my business grows I hope Newtimes continues to prosper as well. Thank you NewTimes for being accesible and having an awesome sales team here in Diamond bar with Jessica and in China with Winni.
By Diana R.
Response from Newtimes Hair· Jun 19, 2025
Hi Diana, thank you sincerely for your thoughtful feedback. We're truly grateful to have had the opportunity to work with you over the past two years, and it’s wonderful to know that the hair has met your clients’ expectations. We're especially glad the local warehouse has been helpful in supporting your business operations. Your kind words about Jessica and Winni will certainly mean a lot to them — we’ll be sure to pass them along. It’s a real pleasure to support your growth, and we look forward to continuing this journey together. Warmest regards, The Newtimes Hair Team
We are very happy with the customer service and with the products we receive. The hair quality is very good, as is the workmanship. It’s very helpful that even our special orders are not a problem for Newtimes Hair and are made according to our specifications with attention to detail. We highly recommend!!!
By Sara
Response from Newtimes Hair· Jun 19, 2025
Hi Seva, thank you so much for your kind words and recommendation! We're truly delighted to hear that you're happy with both our service and the quality of our products. It’s always our goal to make sure every order — including special requests — meets your expectations down to the details. Your continued trust means a lot to our team at Newtimes Hair. We look forward to supporting you for many more orders to come!
