Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
445 reviews
Newtek BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Newtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
445 approved reviews, newest moderated first
Christopher is a complete gentleman and a scholar. His knowledge of the Newtek system and Banking is second to none. Promote this man or give him a raise, or both. Christopher, being in his current position, is a complete waste of talent. Best Regards Mike
By customer
Response from Newtek Bank· Nov 20, 2025
Thank you for the outstanding feedback. We’re glad Christopher delivered knowledgeable, professional support.
Ja'Kira was conscientious and efficient in helping me solve my login problems... She was also courteous...
By Patrick H.
Response from Newtek Bank· Nov 20, 2025
Thank you for sharing your experience. We’re happy to hear Ja’Kira provided courteous and efficient support in resolving your login issues.
Ja'Kira was wonderful in resolvoing my transfer issue
By Robert and Sylvia C.
Response from Newtek Bank· Nov 20, 2025
Thank you for your feedback. We’re glad Ja’Kira was able to help resolve your transfer issue quickly. We appreciate you choosing Newtek Bank.
I've had CD and Savings accounts with them for a while. While I chose them for their high quality products (HYSA, CD rates were great), I have also consistently impressed by their level of service and care for their customers. They have been proactive with their communication (shoutout to Ja'Kira!) whenever there was an action or attention needed from me (maturity dates, etc). They've gone above and beyond to accommodate my desired outcomes (on one occasion despite my responses being delayed). Highly recommend them for outstanding service and high quality products.
By Rohit K.
Response from Newtek Bank· Nov 20, 2025
Thank you for your review. We’re grateful for your trust and pleased to hear you’ve had consistently positive experiences Newtek Bank.
Newtek Bank makes it easy for me to save money by opening a CD with all sorts of time length options and competitive rates. Ja'Kira was nice enough to reply to my email for Newtek about important matters relating to my account. Very personable finance company with options for your savings in mind. Thanks, Newtek!
By Marc R.
Response from Newtek Bank· Nov 20, 2025
Thank you for your feedback and that Ja’Kira provided responsive, personable support. We appreciate you being a Newtek Bank customer.
Jordan is simply awesome! I usually deal with bank people at the brick & mortar where it's hit & miss. Dealing and talking with Jordan is seamless and to the point with my money. I'm really happy with Newtek and I owe Jordan a tall one(s) x 10,035.01 & counting!
By Roboter
Response from Newtek Bank· Nov 20, 2025
Thank you for sharing! We’re happy to hear Jordan made your experience smooth, clear, and positive.
I was having issues getting into my account I spoke with JaKira and she helped me navigate through setting up a new password She stayed with me until I was able to get into my account, excellent customer support!
By Char C.
Response from Newtek Bank· Nov 20, 2025
We’re thrilled to hear Ja’Kira assisted you through the full reset process and made sure you were able to access your account successfully. We appreciate your feedback!
Soo patient. He spoke slowly and calmly. Really helped me through my situation. Thank You!
By SQ
Response from Newtek Bank· Nov 20, 2025
Thank you for sharing this! We’re happy to hear your representative provided calm, patient assistance and helped you through the issue.
