Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
445 reviews
Newtek BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Newtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
445 approved reviews, newest moderated first
i had a CD that matured that i needed to cash so asked for help in chat -- Ja'Kira helped me -- answered ALL questions and offered knowledgeable guidance, all i needed to know and did it incredibly fast -- thanks Ja'Kira
By Martha
Response from Newtek Bank· Dec 29, 2025
We’re glad Ja’Kira was able to provide fast, knowledgeable guidance and answer all your questions. Thank you for sharing your feedback.
Opening the account was very easy, Mark S followed up with a small problem I had and resolved it.
By Mark S.
Response from Newtek Bank· Dec 29, 2025
Thank you for sharing. We’re happy to hear Mark was able to resolve the issue quickly and ensure everything went smoothly.
Katie Houston was great! She helped me along adding my wife to my account. So far everything seems to be going well.
By anthonymoran
Response from Newtek Bank· Dec 29, 2025
Thank you for your feedback. We’re happy to hear Katie was able to assist you and make the process seamless.
Amazing very patient very nice and helpful best in the game
By Jamal C.
Response from Newtek Bank· Dec 29, 2025
We’re glad our team provided a positive experience. Thank you for choosing Newtek Bank.
I'll admit that the User Interface at Newtek isn't ideal - unlike with other CD servicers I've used, it isn't clear within my account how I might review renewal rates applicable to my CD or where (or how) I might switch CD terms or even cash out. That said, when I went to chat with an agent, it immediately connected me not with an AI chatbot, but with a real human. Ja'Kira was a pleasure to chat with and quickly answered all of my questions to my satisfaction. The UI might fall a bit short, but the customer service certainly does not.
By Kirk W.
Response from Newtek Bank· Dec 29, 2025
We appreciate your feedback. We’re glad Ja’Kira was able to step in and provide the support you needed.
The service is almost instant and super helpful. This is the best bank I have ever used and I have many businesses at many banks. Ja'Kira helped me and was great.
By Colin
Response from Newtek Bank· Dec 29, 2025
Thank you for the feedback! We’re glad Ja’Kira provided fast, helpful support for you.
Ja'Kira helped me navigate my new high yield account webpage and answered my question within seconds. Very impressive!
By Fairfield
Response from Newtek Bank· Dec 29, 2025
We’re thrilled to hear Ja’Kira was able to assist you so quickly and effectively. Thank you for taking the time to share your experience.
It may feel scary to be dealing with an online-only bank. I wanted to share just how precise and helpful the team was as I needed to transfer funds. I did not fill out the form as needed, and the team member was incredibly patient. Quit being a Luddite!
By Caroline W.
Response from Newtek Bank· Dec 29, 2025
Thank you for your review! We’re glad our team made the process smooth for you.
