Very patient and helpful!!
Very patient and helpful!!
By Linda C.
Response from Newtek Bank· Jan 19, 2026
We appreciate the feedback and are glad our team was able to assist patiently and effectively.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
445 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Newtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
445 approved reviews, newest moderated first
Very patient and helpful!!
By Linda C.
Response from Newtek Bank· Jan 19, 2026
We appreciate the feedback and are glad our team was able to assist patiently and effectively.
Ja, Kara was great she assisted me with getting into my new account and walked me through the process. She was professional and very helpful. Thank you for a first great impression.
By Jose
Response from Newtek Bank· Jan 19, 2026
Thank you for sharing your experience. We’re pleased Ja’Kira made your first interaction smooth and professional.
Super helpful, as she stayed on the line to make sure I could access my account properly
By Rachel W.
Response from Newtek Bank· Jan 19, 2026
We’re glad our representative stayed with you to ensure everything was resolved. Thank you for the kind words.
Someone is always available via chat or at least every time I contact them. So far so good! AAA+++
By Guest
Response from Newtek Bank· Jan 19, 2026
Thank you for the feedback! We’re glad our team has been readily available and helpful when you’ve reached out.
Ja'kira answered all my questions!!
By Cali E.
Response from Newtek Bank· Jan 19, 2026
We’re happy to hear Ja’Kira was able to answer all your questions. Thank you for sharing!
The customer service rep was very knowledgeable and helpful!
By VJM
Response from Newtek Bank· Jan 19, 2026
Thank you for your feedback! We’re glad our team was knowledgeable and helpful during your initial inquiry.
The experience I had trying to open an account with Newtek Bank was somewhat strange, as the application was not particularly user-friendly, and I had to try several times, including calling customer service. Fortunately, I was assisted by Kimberly, who was extremely courteous and precise, and thanks to her help I was finally able to complete the process. For that, I am very grateful.
By Enrique B.
Response from Newtek Bank· Dec 29, 2025
We appreciate you sharing your feedback. We’re glad Kimberly was able to help you successfully complete the application process.
Customer service has been great the couple of times I have had to call them.
By DMatt
Response from Newtek Bank· Dec 29, 2025
Thank you! We’re glad our customer service team has been there for you when needed.