Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
445 reviews
Newtek BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Newtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
445 approved reviews, newest moderated first
I find the customer service not serving the customer
By Diane S.
Response from Newtek Bank· Feb 19, 2026
Hi Diane, thank you for reaching out. We’re sorry to hear you did not have a great customer experience. Can you please contact us at [email protected] so that we can connect with you to assist?
I have opened both high-yield savings and short-term CD accounts with Newtek Bank, and found their interest rates to be consistently high. Also, Newtek’s customer support has been exceptional – Katie and the entire Newtek contact center team have done a fantastic job answering both telephone calls and secure messages through their website. Thank you, Newtek Bank !
By Thomas
Response from Newtek Bank· Mar 9, 2026
Thank you for sharing your experience. We’re glad to hear that the support from Katie and the contact center team made your experience a positive one.
"Warning: Newtek Bank takes a massive amount of personal data and charges high fees, yet they use every possible excuse to deny your loan. It seems they are more interested in collecting fees than actually lending. Avoid them at all costs."
By Eddie G.
Response from Newtek Bank· Feb 11, 2026
Thank you for sharing your feedback. We understand the lending process can feel detailed, but our underwriting is governed by regulatory requirements and established credit standards. If you would like us to review your experience, please contact us directly. We are committed to transparency throughout the client experience.
Quick response from Ja'Kira for my questions. Professional customer services. Competitive interest rate.
By HC
Response from Newtek Bank· Feb 19, 2026
Thank you for the feedback. We’re glad you received quick, professional support.
I had a question and Katie was extremely helpful in guiding me to meet my objective. It is a good institution to do business with.
By customer
Response from Newtek Bank· Feb 19, 2026
Thank you for sharing your experience. We’re pleased Katie was able to guide you clearly and help you achieve your objective.
I received excellent support from Ja’Kira Price in Digital Banking. She was patient, knowledgeable, and resolved my issue quickly. I appreciate her professionalism and the clarity she provided.
By C. R.
Response from Newtek Bank· Feb 19, 2026
We appreciate your feedback and are glad Ja’Kira provided clear, patient, and effective assistance.
I am a new customer with Newtek Bank. I am very particular who I do business with and I have several accounts with different companies. I have to say that my experience with Newtek Bank has been excellent!! If you are looking for a business to bank with look at Newtek Bank first. They have stellar customer service and interest rate!! Platinum service for sure!!!!
By Queen A.
Response from Newtek Bank· Feb 19, 2026
Thank you for the recommendation. We’re thrilled to hear your experience and service expectations have been met.
Recently opened a personal account and followed up with bank to bank transfer a few days later without problems. What new to me that the bank did not have any forms available on their web site, I called and was told by rep if I wanted to name a beneficiary to acct, send secure msg. I was expecting a blank form but was told to reply to msg with name, SSN & amt of beneficiary. Waiting for and update from them to verify if completed correctly. There is NO dropdown addressing any forms and also there is "NO" search on web site to look for anything.
By Jim K.
Response from Newtek Bank· Feb 19, 2026
Thank you for your detailed feedback. We appreciate your suggestions.
