Newtek BankReviews of newtekbank.com

I have so far only the great expirience with NewTech Bank. Investing some money in this bank for a while and very satisfied with this bank. Better rates than other banks are offering for my needs, simple navigation thrue bank's webpage, great, knowlegable and friendly customer service reps (my latest great help was Ms. Ja'Kira), quick responce to the messages.

Amazing customer service

I've been banking with Newtek since Jan 2026. My experience with Newtek can be summed up with a few words, clunky, slow, and limiting. What first drew me to Newtek was its high APY HYSA with no requirements to fill and the least customer complaints, but I guess I fall to the complaint side. Why? 1) You only get only one external account to transfer to, where at other banks, I get way more linking. I work with many banks, so this is limiting. 2) I wanted to change my one external account to my primary bank. I had to wait till April to have "sufficient history" with Newtek. Fine, new customer limitations, I get it. I linked my banks to Newtek instead of waiting for the other way around. And finally, 3) clunky. Pulling funds from Newtek 4-5 days, longer than my other banks pulling funds from others banks. So as long as I don't need my money right away, and the APY stays competitive, I'll stay. But I'm already exploring other options in case I have another clunky experience.

Very pleasant conversation with Ja'Kira. I don't have a lot of experience with the Newtek Bank, but so far all seems to be very good. Ja'Kira, specifically, was knowledgeable, intelligent and easy to understand. She showed great attention to details and quickly offered a good plan for what I was trying to accomplish.

It is very easy to communicate with the customer support team and receive timely responses. Additionally, I am very pleased with their savings and CD rates.

I was trying to continue the process of signing up for a new account. I had stopped in the middle of the process and when I tried to continue today, it would not accept my login information. I contacted customer service and Ja’Kira was extremely helpful in resolving the problem. I look forward to future transactions with Newtek Bank.

I had specific need at the end of my CD maturity and call customer support to ask how to managed steps. Rep clear about steps and how to. I completed the steps and received confirmation on the actions newtek would be taking from Ja'Kira very timely. Overall very happy with Newtek support team.

I have been trying for weeks to open an account for my husband as they offer the best CD rates. However the website was VERY difficult to navigate and his application was rejected multiple times for errors in the application. I finally got Rei Rhodes, an after hours support agent. She stayed with me through the entire process advising me what was considered primary and secondary ID, also a utility bill was needed to verify address. The website NEVER specified that. She was kind, patient and so knowledgeable, also showing me how to cancel an online transfer I needed to cancel. She is a real asset to Newtek bank. I just hope my husbands application is approved without further delay. Getting him to Newtek has been a very stressful process.