NewSelfReviews of newself.com

This company is a waste of money and time. I told them I needed a biger dose. They refused. I actaully gained weight, although UI changes my lifestyle and eating. I did not ever feel any of teh effects I have felt when I was previously on a GLP-1. I actaulyl st weight on them before. Not with this company! They woudl only microdose me and I needed a larger dose. They refused until I renewed a 3-month prescription...so $450 down the drain. The doctor was rude and condescending throught the process of trying to up my doseage. Kept telling me I was eating too much (withouth knowing I hardly eat at all and eat healthy when I do) and telling me I do not exercise enough, when I in fact run almost daily and practice hot yoga and pilates. I will NEVER use them again. Waste of money and time. Useless.

Do not buy. Horrible customer service. The only medication in my package was some anti nausea meds, that I didn’t even ask for. Been going around with them for 2 months. Avoid avoid avoid and go sign up with Refills instead they are MUCH better.

Scam scam scam!!! I sent their product to be tested and it is not even 5% Tirzepatide. The doctors chat redirects everything to customer service who doesn't even know what a glp inhibitor is. You will waste your money if you buy here.

This has been a terrible and overwhelming experience. If I could give them negative stars I would. They did not put me in touch with a doctor, I had some questions, and the doctor didn’t get back to me. I told them that I wanted to cancel because I was feeling uncomfortable with the process. They have promised me a call back a half of a dozen times in the last two days. They will not let me cancel my order, and they keep telling me that a supervisor will call me. I will get my money back because I am going directly to my financial institution for that, but I should’ve been able to resolve this with the company. As I told at least two representatives, I will be filing a complaint with a Better Business Bureau, and if this is not resolved incredibly quickly, I will take this to the Ohio attorney general. I have decided to go to my doctor and pay for the prescription out-of-pocket, since it’s not covered by insurance. This has been a very frustrating experience, and I do not recommend this company to anybody.

Horrible customer service - leaving messages online is a waste of time. Slow to refill. Missed my shot schedule In response to newself’s reply, the fact they can’t find me is another indication of their lack of customer service. I replied to them within minutes of every notification and am still waiting for answers to questions that I posed days ago. My prescription has been at their pharmacy for two days.

None of their contact numbers works. Their sign-up process is terrible. I have now tried 20 times to sign up, and every time I try to upload the document, the site disappears, and I have to start over. Scam? yes

I was charged $809 for a subscription renewal with no prior notice. I only saw the charge after it occurred. I immediately contacted support to cancel and requested a refund. Support pushed me to continue the subscription, telling me I should stick with it to avoid “losing progress.” That was the first part of this experience. After that, I was put on an extremely fast 24-hour timeline to approve my prescription. The system required me to choose my own dosage through a questionnaire. I am not a medical professional, so I picked something at random just to complete the form. The doctor then rubber-stamped exactly what I picked, giving it an appearance of legitimacy. Only after that did I repeatedly push back. I called, emailed, texted, and messaged through their system, clearly stating: DO NOT PROCESS and that I did not approve the prescription. I requested proper guidance from the doctor on why they had selected this dosage, but received no meaningful explanation. Despite my repeated objections, they processed the prescription anyway. Their site also claims a progress video is required before medication is sent. I never submitted one, yet they still shipped the prescription and said it would cost $150 to make a change after this point. This entire process was rushed, misleading, and unsafe. Charging first, forcing patients to make medical decisions without guidance, ignoring repeated objections, and pushing continuation without consent is completely unprofessional. I do not recommend NewSelf.

I am now on my third month of medication from Newself and their product isn’t good. You’re better off trying another company-I hear TrimRX is best and so many other people are losing. When I reached out to Newself to let them know I am not losing any weight- it took the doctor a week to respond and only to tell me wait till next month because stronger doses are coming. Well I thought the pop was to work with the provider to make it better. So the claim that they will work with you is a lie. Pretty much everything about the company is a lie. I should have known because ordering the product was a lie. I was supposed to get it “next day delivery” 6 days later I got it. I was told it needed to be refrigerated but when I finally got it-it was warm. I called they said the medicine is fine-and yes I reminded them of what I was told and they told me the other representative didn’t know what they were saying!!! Really all other five of them. Newself seems like a walking contradiction. They say you can cancel when you want but-beware they lock you out until 29 days before they scheduled to charge your credit card for another three month order. Plus you can definitely find it cheaper now and probably get better product.