Pricing is outragegous, customer support nonexistent
New Relic might be a great tool but unfortunately this is a overpriced service with a lack of customer support. Support is nonexistent. There is no ticketing system and only forum support. Nobody from their tech team replies to your emails. However, to be said, we had a friendly sales person who did the job of their tech support team. So sales is great, tech support nonexistent. Our website goes down, and we can still find no clue in New Relic. Also, the setup is difficult, and its not easy to make sense of all that data if you are not a crack engineer. Basic User is useless. My developer cannot access the relevant information to debug our website. Why would anybody be interested in basic user access when there is no useful information to access???? My developer would need a Full User Access, but for this they charge $99 in addition per Full User. I mean the data is there and the data is mine. It would be in their interest that more people will use their platform. Paying $99 for one additional user with no support, come on, are you crazy? From a paid plan I expect that i can find data why my website goes down and that information can be shared easily within my team. That should be the plan for $30-50 per month. Happy to revise my review if that issue is resolved.
By Cyrill