Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5 reviews
NewgendepotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Newgendepot is listed under Home Improvements in Carlstadt, New Jersey.
Newgendepot (newgendepot.com) has 5 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 2 reviews with 1 star · Clear filters
STARS. THE PRODUCTS ARE NOT BAD, BUT THE CUSTOMER SERVICE IS TERRIBLE AND THE PRICES ARE VERY EXPENSIVE FOR WHAT THEY SELL. I FOUND OTHER PLACES IN Hialeah WITH MUCH BETTER PRICES. THE STAFF WAS RUDE, UNPROFESSIONAL, AND MADE ME UNCOMFORTABLE ASKING FOR PERSONAL INFORMATION AND WRITING IT DOWN MANUALLY. VERY POOR SERVICE EXPERIENCE. I WOULD NOT RECOMMEND THIS PLACE.
By JEANET P.
My experience of this company has been frustrating, time-consuming, and deeply disappointing. Extremely slow delivery – far longer than expected for a company claiming to be premium. Poor product quality – basic defects such as eyeholes not being punched through, a side panel arriving damaged, and missing parts, making assembly difficult or impossible. For a company marketing itself as high-end and prestigious, the standard of both product and service is shockingly low. Months of chasing, multiple emails, and unfulfilled assurances have left me feeling ignored and undervalued. Not recommended.
By Jane S.
