New Era CapReviews of neweracap.com

Ordered an Orlando Magic Deceptors fitted hat from New Era Cap. They gave FedEx the wrong address—not the one I entered. After multiple calls and emails, FedEx delivered it to the wrong place, took a photo with no apartment number, and called it done. I never got the hat, and New Era took no responsibility. Skip the hassle—go with Fanatics, Lids, or FansEdge. They stand by their customers, and you can find discount codes online.

I visited this shop in bluewater the range of caps was exceptional and great quality but the customer service was actually the highlight of this store Georgina the sale assistant was really helpful friendly and nothing was to much trouble friendly and welcoming she was actually a breath of fresh air and a credit to any company its not often you come across people like this and when you do it only right to give them an acknowledgement

I have had the worst customer service experience I have ever had. They are extremely unhelpful. My order has been stuck in transit for days. I email customer service several times explaining what’s going on and I get the same scripted response each time. They don’t offer to look into it or anything. I had to call fedex myself to see what the issue is. They need new era to contact them because they can’t read the shipping label and need them to verify the information. I have sent several emails explaining this and no one is willing to help. So they pretty much just took my money and I am not getting my order at this rate. I can’t get a hold of anyone to help me.

Do not purchase anything from this old era company...sure they still utilize that horse Paul revere rode on to deliver their sometimes sh**ty products.

I placed an order with New Era on August 21, 2025 (Order #US43689406). For nearly two weeks I received no updates. Then, without any direct communication, I got a generic automated email stating that part of my order — a Detroit Tigers kids cap that was supposed to be a birthday gift for my daughter — had been canceled. By the time I learned of this, her birthday was right around the corner and the gift was ruined. At no point did New Era contact me directly or attempt to resolve the situation. Instead, I was essentially forced into keeping another hat I no longer wanted because their return process would have required me to do all the legwork, wait for it to be received at their facility, and only then get my refund. That’s not a real solution — that’s pushing their mistake back onto the customer. When I raised these concerns, customer service fell back on “policies” and claimed orders move “too quickly” to cancel — which is contradictory, since it took them almost two weeks just to notify me about the canceled item. Communication then went dead, and no meaningful resolution was offered. This has been an unacceptable experience. The lack of timely communication, the dismissive customer service, and being forced into a product I didn’t want after delays and excuses is unprofessional for a company of this size. I am requesting a full refund for my order without requiring me to do additional work to correct their mistake.

If I could give them negative five stars I would. How is this company still in business, handling their consumers like they handled me. I've had the most unprofessional experience with New Era Cap. Despite providing all necessary information, including my full address and apartment number, they omitted the apartment number from the shipping label, resulting in a failed delivery by FedEx. When I contacted them, they refused to take responsibility for the error and wouldn't assist in resolving the issue, citing that the order was already processed and shipped. I'm extremely frustrated that they won't rectify the situation, which was entirely their fault. I'm requesting a refund

Never spend your money with this company if you have to do something like work for a living. I am an otr truck driver so I'm gone a long time order 2 hats while gone got home they don't fit so I am out my money because they said I'm outside the return window. I will never wear another new era cap in my life.

Honestly I can’t recommend, returned a UK order and they want 28 DAYS to sort a refund - that is far, far too long to wait. Listen to the reviews and order elsewhere