New Cat CondosReviews of newcatcondos.com

Cat tree arrived with broken wood poles. The tunnel part was wobbly because the wood had cracked near the screw. It became so wobbly that I tried to screw it off, but it wouldn't come off either because the screw had come loose in the wood. Owner didn't respond to online help request. I found a number and texted it. First they tried to blame me for the fact that I had to pry this super wobbly tunnel off in order to either return the product in a normal box or get it to the dumpster. Then they just want to send me a replacement tunnel when I can't get the broken off screw part to unscrew because there is no place for a screwdriver. Then I notice the wood is cracked in two poles also. I finally got in touch with my credit card company after texting back and forth with this owner for a week, and the best they could do was 35% off a future order.

I purchased cat trees from them that were the wrong color. I've reached out to the company via email, phone calls, texts and the form on their site under their return policy to return the items. It has been two weeks and the company has never responded. They used to be a good company, but something has changed. The quality of their cat trees and pet stair is now very poor and there is no customer service. I received an automated email to review the items I purchased, but my reviews were not posted on their website. I requested a chargeback from my credit card company and I also filed complaints with the Better Business Bureau and the FTC.

Ordered what was supposed to be a heavy duty cat tree weighing 55 lbs. Received flimsy poor quality tree that probably weighs 25-30 lbs and wobbles. Carpet cheap. Customer service doesn’t answer phone and emails are not answered. After seeing so many review like this how are they still in business????

My cats were afraid to climb the tall cat house, as it would shake and not seem solid. This was after we made sure parts were screwed in fully. I sent to emails with these concerns, and never received a reply. The trees aren’t cheap, so I’m beyond disappointed. They obviously do not stand behind their products. Avoid!

Ordered a small cat condo thinking it would be good quality. When it arrived it smelt heavily of formaldehyde, was shedding pieces, and had screws misaligned in dangerous ways. I tried reaching out to customer service but they're not responsive. YOU WILL LOSE MONEY IF YOU BUY FROM HERE. It's also not safe for any pets as well. I wish I read other reviews before buying as they pretty much say the same thing.

Bought a tower about 5yrs ago, was happy with that one. Fast forward to last month, no where near the quality of the first one, Carpet falling out, lighter weight materials, just not the same as the exact on i replaced.

Been purchasing New Cat Condos since I adopted several cats during the pandemic. I like the carpet and they are one of the few companies that still make full carpet. My cats love them and I have 3. I’ve read reviews about quality but I’ve never had an issue. The reality is the cats scratch them causing where and tear. I did purchase one from another company and it was sloppy. New cat condos are legit. They are American made in Phoenix. If you’re local you’ll get delivery!!!

Since this company evidently moderates and refused to publish my critical review on their website, below is my review of the "Deluxe 84" Cat Tree:" The base is neither heavy nor wide enough for the size and weight of this tree, causing the top two perches to wobble precariously when my cats climb between them even though the posts are fully tightened. I have bought multiple cat trees and stairs made by this company through other vendors, all of which I have been pleased with, but would never again purchase any of their products after this experience, much less directly from them. This shoddy excuse of a tree is an accident waiting to happen, but between restocking fees and return shipping costs for an 89-lb. package, it isn't worth trying to return. I'll just have to remove the top two perches, which totally defeats why I bought such a tall tree in the first place. A relatively expensive lesson learned--let the buyer beware.