Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
178 reviews
NeuronicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neuronic exists because clear thinking shouldn't be something you lose with age. We build science-backed, at-home light therapy devices that help people find their words faster, focus longer, and feel like themselves again, in as little as 10 to 30 minutes a day.Brain fog rarely has one cause. It can follow a long illness, a burned-out stretch of life, perimenopause, or just getting older, and most people are told to fix their sleep, hormones, or stress first. We think the brain deserves direct support too.That's why Neuronic puts 100% of profits back into research: ongoing clinical trials and published science on photobiomodulation, so what we say about light therapy can be checked, not just believed.
Neuronic (neuronic.online) has 178 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
178 approved reviews, newest moderated first
They have been quick to respond to my inquiries about different things. I feel like they truly care and want to make sure you get the most out of the Neuronic.
By Marilyn S.
Response from Neuronic· Feb 10, 2026
Hi Marilyn, thank you for your review, we wish all our customers get what they are looking for and we are always here to help!
Helmet seems ok. It was kind of beat up when I got it and the fitting pads in the front and back had come off and stuck to the plastic that had wrapped the helmet, thus were no longer usable. I inquired about getting some new padding but have yet to receive it. Have to just hold the helmet on right now while using it and it’s not very comfortable. Seems a bit ridiculous given the cost.
By John
Response from Neuronic· Jan 26, 2026
Thank you for sharing your feedback, John. We’re sorry to hear about the condition the helmet arrived in and the inconvenience with the fitting pads — we understand how frustrating that would be. Replacement pads have been sent and should already be with you, and we hope this helps improve both comfort and fit. If you’re still experiencing any issues, please reach out to us at [email protected], and we’ll be happy to assist further.
I was notified of an issue and it was easy to correct.
By happy C.
Response from Neuronic· Feb 10, 2026
Great!
Oh, then the new battery I have not had any issues with the helmet.
By James M.
Response from Neuronic· Feb 10, 2026
Happy to hear James!
Excellent service.
By Customer
Response from Neuronic· Feb 10, 2026
Thank you David!
The helmet will not connect to any device I've tried, and at this point I'm very frustrated that I cannot change the programs.
By Anonymous
Response from Neuronic· Jan 26, 2026
Thank you for sharing your experience. We’re sorry to hear how frustrating this has been. Our team has reached out several times to try to assist and would still very much like the opportunity to help resolve the connection issue. Please contact us at [email protected] so we can continue troubleshooting together and get this sorted for you.
After a month I ve purshed the neuronic, Ihave just received it. the delay is 0ne month so, my waranty is just 11 months not 12. furthermore I do not recomend UPS for delivering. Today I am going to start my journey with my device. .I"let you know later how it works.
By Maritza Hernandez H.
Response from Neuronic· Jan 26, 2026
Hi Maritza, thanks for leaving a review on Neuronic. We're sorry the device took so long to get to you in Mexico, but we're glad it arrived. We are happy to let you know that the warranty will start from the date it arrived to you and not from the date of purchase! We hope you've been finding benefit in using the device. If we can help with anything, please do let us know.
So far, we love the helmet. It is super easy to set up and the directions are clear. The app is also very easy to set up and program. It has taken my mum some getting used to as she is less familiar with using apps in general, but we created a routine for her and she getting the hang of it. We look forward to hopefully seeing some progress after more long time use!
By Tegan
Response from Neuronic· Feb 10, 2026
Hi Tegan, Glad to hear your mum is getting the hang of it now, we designed the option to create preset protocols for those who aren't so familiar with technology or apps. Thank you for your review!
