Sunday, November 8, 2026 · Customer reviews of US businesses
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50 reviews
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NetSuite Inc. is an American cloud computing company founded in 1998 with headquarters in Redwood Shores, California that provides software and services to manage business finances, operations, and customer relations.
NetSuite (netsuite.com) has 50 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 45 reviews with 1 star · Clear filters
This is super slow system. It went down for 6 hours in May 2023 (AP Sydney data center) and there was no outreach from NetSuite letting customers know until we followed up with a ticket. The implementation was painful (most NetSuite partners are incompetent at best), and at one year anniverssary, surprise upliftment charges were added to the bill. Once you are migrated to NetSuite, they will make sure to keep raising your fees.
By Jimi S.
Worst and cheapest system ever. UX in this day and age is actually embarrassing. Never use Netsuite. And if you're working for a company that uses Netsuite, I highly recommend re-evaluating your life choices. You deserve better than this filth.
By Rory
What a waste of money! Charging £12K per annum for 3 licence and its basic software. Moreover, a lot of things are wrongly set up and causing issues. I raised query 6 months ago over an additional licence, and they locked me out for not payinfg £212 invoice while taking £4k per quater! you cant get hold of anyone either ./ do not waste your money on it
By Marta R.
After a year and a small fortune spent on implementation we had to cancel the project. The whole thing was ridiculous. Sales staff sell you the world and make promises that cannot be kept. Implementation team is from across the world and do not understand local legal requirements. Even the maths didn't add up at one point. Woeful and avoid. Looking at all these reviews they don't seem to care. Now they don't even have the decency to reply to our requests to cancel this failure of a project.
By Martin Lynch and S.
NetSuite was horrible to implement. They make it sound so amazing and then provide little to no support, charge excess fees of everything, and currently we are going on 22 hours of our entire site being down where no one can place orders or access their accounts and we've only received one email from NS 8 hours after the outage. We have a company wide outage and no ETA of when we will be back up. Spare yourselves the pain and DO NOT go with NetSuite.
By Stephanie A.
and they call themselves a software company... They may be but their customer service is all but non-existent. We have had at least 5 different sales contacts since implementing. They can do nothing for you but sell you product. You cannot talk to anyone that can solve any of your problems. You cannot talk to anyone that can solve netsuite problems. They will lead you right to no where. Very frustrating.
By Greg B.
Garbage and garbage sales. They need to stop calling.
By D
I spent months working with Netsuite's ACS team. What a joke. The only developer with any experience on the team was Caroline. They promoted her and moved her off the team two months after the contract was signed. They moved untested code into production which proceeded to break the commission expense scripts. An internal audit showed they only wrote six lines of code in six months. They are the worst
By Sara A.
