Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
86 reviews
NetSpotSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NetSpot is a professional multiplatform app for Wi-Fi network planning, wireless site surveys, Wi-Fi analysis, and troubleshooting. Best in its class for over 10 years. No need to be a network expert to improve your home or office Wi-Fi today! All you need is your MacBook running macOS 10.12+ or any laptop with Windows 7/8/10/11 on board and NetSpot which works over any 802.11 network.When working on a Wi-Fi network that will provide an optimal coverage, you'll need a solid research and understanding the radio frequency behavior at the spot. The effective way to obtain this information is a wireless site survey. It will reveal areas of channel interference and dead zones, and will help you tremendously to build a solid network.The main goal of a WIFI site survey is determining the feasibility of implementing a wireless network in a specific area and finding the best spots for access points and other equipment like cables and antennas. With the help of site survey you will know what type of equipment to get and where to install it.
NetSpot (netspotapp.com) has 86 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
86 approved reviews, newest moderated first
The after-sales service is always good, it's a pleasure. I've asked for help several times and they're always quick and solve my problem.
By Nicolas Montero T.
Response from NetSpot· Jul 26, 2026
Thank you so much! Our support team makes every effort to be fast and helpful, so hearing this means the world to us.
Absolutely brilliant app! I purchased the Home version, then quickly realized I wanted the features in the Pro version. The customer service experience was excellent! They got back to me very quickly and helped me upgrade my license. I've been using the product for a few months now and it's helped me identity weak coverage areas - especially with 5 GHz. I was able to move my APs around and increase the overall coverage without needing to by additional devices.
By JeffH
Response from NetSpot· Jul 26, 2026
We love to hear that you had such a positive experience with our support team! Thank you for trusting us to solve your problems quickly.
I’ve been a customer for more than ten years, and NetSpot staff has always been very supportive with discounted upgrades for their constantly improving software. One of the best WiFi design and survey tools on the market!
By Mel B.
Ein leistungsfähiges Tool, um Funkmessungen durchzuführen und granular abzubilden, welcher Sender welche Leistung an jedem Messpunkten erreicht. Klasse.
By Axel H.
Great application and support team.
By Ansori A.
Fast response and resolved my issue.
By Joseph S.
They have built and maintained an excellent WiFi surveying / heatmapping platform through several revisions. And their support team, in particular Svitlana, has been very responsive in responding to how-to queries and in adding models of AP to their inventory available for predictive planning.
By Dennis M.
Response from NetSpot· Jun 23, 2026
Thank you so much for your positive review!
The fast response to requesting router additions and help questions! Svitlana is fantastic to deal with.
By Customer
Response from NetSpot· Jun 23, 2026
We are very happy to hear that we were able to provide you with timely assistance. Thank you for your positive feedback.
